Building Performance Standards Customer Success Manager

Conservice provides an intelligent, comprehensive, and intuitive technology platform for sustainability management. We help organizations develop and implement sustainability initiatives that provide an imperative to attract and retain capital, accelerate sustainable and responsible growth, and mitigate enterprise risk.

Building Performance Standards (BPS) are locally mandated policies aimed at reducing the carbon impact of the built environment. These policies set energy and/or GHG performance targets that must be met in order to avoid incurring significant fines. Conservice offers a service that supports our Real Estate clients’ BPS tracking, decision making, and reporting needs.

Conservice is looking for a Building Performance Standards (BPS) Customer Success Manager to join our BPS team. The BPS Customer Success Manager will work in the Sustainability Solutions Customer Experience department of Conservice and report to the BPS Manager. The BPS Customer Success Manager will lead customers through their BPS compliance journey starting with onboarding and ending with the successful submission of compliance documents.

The BPS Customer Success Manager will be responsible for keeping clients updated on regulations, compliance deadlines, and compliance options. The BPS Customer Success Manager will work with the client’s team to obtain required documents such as building plans and energy audit reports. The BPS Customer Success Manager will be responsible for ensuring all required forms and documents are submitted successfully. The BPS Customer Success Manager will meet with clients on a recurring basis to keep them informed of portfolio status and risks while helping our clients, and our clients’ clients, make informed BPS decisions.

The BPS Customer Success Manager will leverage streamlined processes, structured problem-solving techniques, and data management principles to drive customer value. The BPS Customer Success Manager will work closely with ESG Customer Success Managers and ESG Account Managers to keep Conservice ESG’s services aligned and integrated to ensure customer success.

Required

• Bachelor's degree in business, engineering, architecture, sciences, or a real estate related field.
• Demonstrable interest and passion for sustainability
• Demonstrable experience working across functions
• Customer service experience
• Data management experience
• Strong people skills
• Strong analytical skills
• Ability to learn and assess customer needs and a variety of business operating models
• Adaptability in a dynamically changing environment

Preferred

• Extensive Energy Star Portfolio Manager experience
• 1 - 3 years of Property Management and/or utility bill management experience
• Sustainability and ESG initiatives experience
• Experience working with technology platforms such as ERPs, CRMs, or related niche technologies

Skills

• Leadership: Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externally
• Problem Solving: Leverage strategic thinking and focus on root causes to constructively solve problems
• Effective Communication: Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
• Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data
• Teamwork: Collaborate effectively with management and peers.

Required

• Bachelor's degree in business, engineering, architecture, sciences, or a real estate related field.
• Demonstrable interest and passion for sustainability
• Demonstrable experience working across functions
• Customer service experience
• Data management experience
• Strong people skills
• Strong analytical skills
• Ability to learn and assess customer needs and a variety of business operating models
• Adaptability in a dynamically changing environment

Preferred

• Extensive Energy Star Portfolio Manager experience
• 1 - 3 years of Property Management and/or utility bill management experience
• Sustainability and ESG initiatives experience
• Experience working with technology platforms such as ERPs, CRMs, or related niche technologies

Skills

• Leadership: Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externally
• Problem Solving: Leverage strategic thinking and focus on root causes to constructively solve problems
• Effective Communication: Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
• Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data
• Teamwork: Collaborate effectively with management and peers.