Patient Access Associate | 40 hours a week | Patient Access WB

A Brief Overview

The Patient Access Associate serves as the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience. Responsibilities include handling patient registration, scheduling appointments, coordinating with clinical teams, verifying patient demographics and insurance information, collecting payments, compliance with all state and federal regulations, obtaining signatures for required consents, and managing patient data with accuracy and confidentiality. The associate is responsible for providing exceptional customer service, effectively communicating with clinical staff, and addressing patient inquiries or concerns. This role requires proficient organizational skills, attention to detail, effective communication, the ability to manage multiple tasks in a fast-paced environment, and a commitment to upholding the organization's standards for patient care and satisfaction.

What you will do

• Serve as the first point of contact for patients, families, and visitors, providing a welcoming and professional experience.
• Register patients efficiently and accurately, collecting all necessary personal and medical information.
• Schedule patient appointments and coordinate with clinical teams to optimize workflow and resource utilization and prepare and distribute appointment reminders and follow-up communications to patients.
• Confirm patient demographics and insurance details, including securing necessary insurance prior authorizations and verify insurance benefits and eligibility to facilitate smooth billing and claims processing.
• Collect and process payments, including co-pays and outstanding balances, in a timely and accurate manner.
• Obtain signatures for required consents and legal documentation, ensuring compliance with organizational policies.
• Handle incoming calls by providing information, directing callers to the appropriate department or personnel, and accurately recording and relaying messages.
• Maintain strict confidentiality of patient information and manage data with precision and care; update and maintain accurate patient records and documentation in the electronic medical system.
• Ensure compliance with all applicable state and federal regulations related to patient access and data privacy.
• Assist in troubleshooting and resolving registration or scheduling issues, escalating when necessary.
• Verify provider orders to ensure all requirements are met, including accuracy, completeness, and compliance with organizational policies and external regulations. Confirm and validate orders from outside providers (Conversion Physicians) to ensure proper documentation and authorization.
• Monitor and manage appointment availability, making adjustments as needed to accommodate patient needs.
• Educate patients on organizational procedures, financial policies, and available resources or assistance programs.
• Operate a multi-line switchboard to manage calls and announce emergency codes overhead, when required.

• H.S. Diploma or General Education Degree (GED) (preferred)
• Previous healthcare experience (preferred)