Customer Experience Support

United States·Kansas Citymid

Customer SuccessCustomer Experience

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Quick Summary

Key Responsibilities

Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.

Technical Tools

Customer SuccessCustomer Experience

Customer Experience Support

Administration, Facilities & Secretarial

United States of America

Missouri

Kansas City

Full time

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Responsibilities

~1 min read

→Book loads and enter orders tendered from customers.
→Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
→Monitor freight in transit and customer location requests for appointments.
→Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Requirements

~1 min read

High School Diploma/GED with less than 1 year of working experience

Ability to communicate effectively
Ability to multitask
Ability to prioritize
Ability to quickly learn new systems
Keyboarding and typing
Ability to meet or exceed customer needs and expectations and provide excellent service
Ability to process information with high levels of accuracy

This position is not eligible for employment-based sponsorship.

What We Offer

~1 min read

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

GED (Required), High School (Required)

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

00648831 Customer Experience Support (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.