Associate Customer Operations Representative

Symetra offers a thrilling chance to become part of our team as an Associate Customer Operations Representative!

The Associate Customer Operations Representative is responsible for reviewing and processing financial activities for our active annuity products; including but not limited to, withdrawals, transfers, beneficiary changes, and account maintenance. Ensuring a positive customer experience by maintaining a high level of accuracy.

• →Process financial and non-financial activities into administrative systems
• →Maintaining team and special partner SLAs
• →Working with team to help strengthen others and collaborate across organization to understand how we impact each other and be flexible to help other teams to meet business needs
• →Proactively finding ways to gain efficiencies and reduce errors on a personal/team level to better our customer experience.
• →Occasional escalation and correction handling as needed which may result in direct contact with customers and or agents to resolve open issues.

• High School Diploma required; Associates degree or equivalent experience preferred
• Customer service experience preferred
• Strong written and verbal communications skills
• Effective computer and software skills
• Capable of following procedures and processes
• Able to work in a fast-paced environment
• Strong organization and interpersonal skills
• Able to multi-task, prioritize, and work within established timeframes
• High-level attention to detail and accuracy
• Self-motivated

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL.
• NOT Permissible: Satellite (e.g., Starlink), cellular/mobile internet (including hotspots and home wireless services such as Verizon 5G Home, T-Mobile 5G Home Internet, and AT&T Internet Air), any other wireless technology, or wired dial-up.

Test your internet speed and confirm your internet connection meets both Symetra’s minimum speed and internet type requirements outlined above. You must meet the requirement to apply.

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

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