PT - Capriotti's Sandwich Shop Team Member - Westin Tempe

• Previous food service, café, hospitality, or food and beverage experience preferred
• Hotel or Resort experience suggested
• Strong guest service and interpersonal communication skills
• Ability to work efficiently in a fast-paced hospitality environment
• Basic cash handling and POS experience preferred
• Flexible schedule availability including mornings, evenings, weekends, and holidays
• Ability to work independently while also functioning as part of a team
• Passion for hospitality and creating memorable guest experiences

• Ability to stand and walk for extended periods throughout shift
• Ability to lift, push, pull, and carry up to 50 pounds occasionally
• Ability to bend, reach, stoop, and perform repetitive hand motions
• Ability to safely operate food and beverage equipment

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor. The Company will provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate where permitted by applicable law. Nothing in this job description alters the at-will nature of employment or limits the Company’s right to modify duties at any time.

• Welcome guests and patrons in a warm, friendly, and professional manner consistent with hotel service standards
• Prepare and serve sandwiches and other café menu items according to established recipes and presentation guidelines
• Accurately take guest orders and process transactions through the POS system
• Maintain knowledge of hotel amenities, outlets, and local area information to assist guests when needed
• Provide excellent hospitality and personalized service to enhance the guest experience
• Ensure both the Shop and Cup of Joe Café, seating areas, counters, displays, and equipment remain clean, organized, and always stocked
• Follow all food safety, sanitation, and brand standards related to food and beverage preparation and handling
• Assist with inventory management, restocking products, and notifying leadership of low inventory or maintenance concerns
• Support opening and closing procedures, including cash handling and balancing responsibilities
• Maintain quality and consistency of all beverages and food items served
• Work collaboratively with Food & Beverage, Front Office, and hotel leadership teams to support overall hotel operations and guest satisfaction
• Respond to guest concerns promptly and professionally and escalate issues when appropriate
• Maintain professionalism, attendance, grooming, and uniform standards in accordance with hotel policies