Business Analyst II - IT Asset Management

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Business AnalystData & AI

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Quick Summary

Key Responsibilities

Manage End-to-End Hardware Asset LifecycleOversee receipt, deployment, refresh, retirement, and disposal activities within ServiceNow HAM. Asset Data Analysis & OptimizationAnalyze trends,

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Business AnalystData & AI

$38.61 - $59.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Business Analyst II - IT Asset Management
Location: Warrenville, IL or Skokie, IL
Full Time
Hours: Monday-Friday, 8:00am- 5:00pm
Hybrid Position

Responsibilities

~3 min read

→Manage End-to-End Hardware Asset Lifecycle
Oversee receipt, deployment, refresh, retirement, and disposal activities within ServiceNow HAM.
→Asset Data Analysis & Optimization
Analyze trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation.
→ServiceNow HAM Configuration & Enhancement
Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations.
→Development of IT Hardware Standards
Participate in the review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.
→Process Improvement & Documentation Development
Draft business cases, SBARs, and standardization proposals for ITAM improvements.
→Reporting & Dashboard Development
Develop and maintain dashboards and executive-ready reports to support operational, project, and audit needs.
→Cross-Functional Financial & Procurement Coordination
Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts.
→Lead Asset Audits & Reconciliation
Conduct and coordinate physical and system audits, resolving discrepancies and documenting corrective actions.
→Compliance & CMDB Governance Oversight
Ensure alignment between asset records and CMDB (Configuration Management Data Base) standards; support regulatory and internal compliance reviews.
→Training & Operational Guidance
Provide guidance and process training to field services, inventory teams, and operational stakeholders.

→Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 6 additional years of related experience)
→Preferred: Master’s degree in IT, Business, STEM, or related field
→Certifications:
→ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days).
→ServiceNow HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months).
→Preferred:
→CHAMP – Certified Hardware Asset Management Professional CITAM – Certified IT Asset Manager (IAITAM)
Certified Implementation Specialist – Software Asset Management (CIS-SAM)
CIS – Data Foundations (CMDB & CSDM)
ITIL 4 Foundation
→Experience: 2-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, experience with ServiceNow Hardware Asset Management.
→Preferred: 5+ years of experience in IT Asset Management, Business Analysis, IT Project Management, with deep familiarity and involvement in using ServiceNow Asset Hardware Asset Management.
→Unique or Preferred Skills:
→Requirements gathering, process mapping (BPMN), and gap analysis.
→User story creation, acceptance criteria, and UAT coordination.
→Business process improvement and automation identification.

→Experience with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial.

→Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.
→Knowledge of IT asset management frameworks, tools, and best practices.
→Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).
→Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving.
→Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.
→Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors.
→Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.
→High attention to detail and accuracy.
→Ability to work independently and as a part of a team.

What We Offer

~2 min read

✓Incentive pay for select positions

✓Opportunity for annual increases based on performance

✓Career Pathways to Promote Professional Growth and Development

✓Various Medical, Dental, Pet and Vision options

✓Tuition Reimbursement

✓Free Parking

✓Wellness Program Savings Plan

✓Health Savings Account Options

✓Retirement Options with Company Match

✓Paid Time Off and Holiday Pay

✓Community Involvement Opportunities

Location & Eligibility

Where is the job

Not specified

Location terms not specified

Who can apply

Same as job location

About this job

Pay per year: ≈ $80,309–$124,467 a year; 2% below the $105,000 median for Business Analyst jobs on Jobera (156 salaries).
Posted: Today
Employer: has 1,446 open jobs on Jobera.