Night Auditor-Courtyard Pittsburgh

The Courtyard Pittsburgh Corapolis is hiring for a Night Auditor. You should join our team if you believe... That every great hotel experience begins and ends with genuine hospitality, no matter the time of day. That the overnight shift plays an essential role in keeping the hotel running smoothly and preparing the team for a successful day ahead. That accuracy, organization, and attention to detail are critical to maintaining the integrity of hotel operations. That every guest deserves to feel welcomed, safe, and cared for, even in the middle of the night. That balancing guest service with financial accuracy is an important part of delivering an unmatched experience. That teamwork between the Front Office, Housekeeping, Maintenance, and hotel leadership keeps the operation connected. That a calm, professional presence can make all the difference when guests need assistance after hours. That the behind-the-scenes work completed overnight is just as important as the service guests see during the day. You’re a great fit for this role if you love... Welcoming guests, assisting with check-ins and check-outs, and providing professional service throughout the overnight shift. Creating a warm, safe, and welcoming environment for guests arriving late or departing early. Completing the daily night audit process accurately and according to hotel procedures. Reviewing, balancing, and reconciling daily transactions, room charges, payments, and revenue. Verifying that guest accounts, postings, and financial records are accurate and complete. Identifying discrepancies, researching variances, and bringing unresolved issues to the attention of management. Preparing daily reports, audit summaries, and other required financial and operational documentation. Ensuring that room rates, taxes, payments, and adjustments are posted correctly. Reviewing reservations, occupancy, room availability, and guest account information for accuracy. Handling guest requests, questions, and concerns with patience, professionalism, and a service-first mindset. Processing reservations, payments, refunds, and account adjustments in accordance with hotel policies. Answering incoming calls, providing information about the hotel, and directing inquiries to the appropriate department. Monitoring the lobby and public areas to help maintain a clean, orderly, and secure environment. Communicating important guest concerns, maintenance issues, incidents, and operational updates to the appropriate team members. Following hotel security procedures, protecting guest information, and maintaining the confidentiality of financial records. Responding appropriately to emergencies and following established safety and security protocols. Completing overnight tasks and assigned duties that support the Front Office and prepare the hotel for the next day's operations. Preparing shift notes and communicating outstanding issues, special requests, and important updates to the morning team. Supporting other Front Office responsibilities as needed to ensure a smooth transition between shifts. Taking pride in knowing that accuracy, consistency, and thoughtful service are essential to a successful hotel operation. We’re excited to have you join us because... You understand that the Night Auditor is responsible for both excellent guest service and accurate financial reporting. You have a strong eye for detail and take pride in identifying and resolving discrepancies. You are dependable, organized, and comfortable working independently during overnight hours. You can balance competing priorities while maintaining accuracy and professionalism. You remain calm and solution-oriented when handling guest concerns or unexpected situations. You communicate clearly and professionally with guests, fellow Curators, and hotel leadership. You understand the importance of protecting guest privacy, financial information, and hotel assets. You are comfortable working with computers, hotel management systems, and financial reports. You take ownership of your responsibilities and follow through on tasks without constant supervision. You recognize the importance of clear shift communication and accurate documentation. You are adaptable and willing to assist with different operational needs throughout the overnight shift. You bring a positive attitude, sound judgment, and a service-first mindset to every interaction. You believe hospitality is about creating peace of mind for guests while ensuring the hotel is ready for whatever the next day brings. Education and Experience High school diploma or equivalent required. Previous hotel Front Desk, Night Audit, guest services, or hospitality experience preferred. Experience with hotel property management systems (PMS) and point-of-sale systems preferred. Familiarity with night audit procedures, daily revenue reconciliation, and hotel financial reporting preferred. Basic understanding of hotel room rates, taxes, payments, reservations, and guest billing. Strong numerical, organizational, and problem-solving skills. Ability to review financial information, identify discrepancies, and maintain accurate records. Proficiency with computers, email, spreadsheets, and standard office applications. Strong written and verbal communication skills. Ability to provide professional and courteous guest service in person and over the phone. Ability to handle confidential guest, employee, and financial information responsibly. Ability to follow established procedures, security protocols, and hotel operating standards. Ability to work independently and make sound decisions within established guidelines. Ability to work overnight shifts, including weekends and holidays, based on business needs. Bilingual English/Spanish communication skills preferred, but not required. Work Environment and Physical Requirements Ability to work overnight hours in a hotel environment, including extended periods of independent work. Ability to stand, walk, and sit for extended periods throughout the shift. Ability to move throughout the Front Desk, lobby, back-office areas, and other designated hotel spaces. Ability to use a computer, telephone, calculator, and other standard office equipment. Ability to read, review, and accurately enter financial information, reports, and guest records. Ability to maintain focus and attention to detail while completing repetitive tasks and financial reconciliations. Ability to communicate effectively with guests and team members in person, over the phone, and in writing. Ability to respond appropriately to guest needs, emergencies, and changing operational priorities. Ability to work independently while maintaining awareness of guest safety and hotel security. Ability to maintain professionalism, accuracy, and a welcoming attitude in a fast-paced hospitality environment. Here’s the Core of Coury Hospitality: We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS. What else do YOU need to know... This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.