12d ago

Supervisor, Room Service

Other

0 views0 saves0 applied

Quick Summary

Key Responsibilities

Perform the same duties as a Room Service Ambassador along with supervising and sharing duties with the Assistant Director of Patient Foods Services Listen to calls, assist as needed,

Requirements Summary

High School Diploma/GED plus two (2) years of experience. One (1) year of experience in a supervisory/lead role preferred. Computer/basic keyboard skills, telephone etiquette skills,

Technical Tools

Other

10/31/2026

Professional Staff - Project/Program Administration

Regular

University of Arkansas for Medical Sciences

Requirements

~1 min read

High School Diploma/GED plus two (2) years of experience.
One (1) year of experience in a supervisory/lead role preferred.
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and copiers.
Must be customer focus driven with excellent verbal communication skills.

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The Room Service Ambassador Supervisor is responsible for supervising 5 FTE and 2 PRNs, plus functioning as a Room Service Ambassador as needed. The Room Service Ambassador Supervisor is a “point person” for the patient food room service model. Supervises the Room Service Ambassadors who are responsible for assisting patients with menu selection and ensuring that patients receive meals and nourishments in accordance with physician-prescribed diets, food allergies, and preferences. They provide excellent customer service to ensure department quality initiatives and goals are met. This position is governed by state and federal laws and agency/institution policy. The Room Service Ambassador Supervisor works under the general direction and is responsible to the Director of Nutrition Services.

Two years of specialized training in customer service and/or healthcare service or experience in a food service or patient care setting desirable, or college coursework in clinical nutrition or nutrition therapy may be substituted for work experience
Ability to multitask due to handling a heavy daily call volume in addition to assisting other operators with questions and being a resource for them, dietitians, and clinical staff

Responsibilities

~1 min read

→Perform the same duties as a Room Service Ambassador along with supervising and sharing duties with the Assistant Director of Patient Foods Services
→Listen to calls, assist as needed, and monitor the call queue.
→Responsible for coordinating daily lunch/break assignments for operators
→Perform training for all new call center operators, in addition to training all operators for any update changes/information as it relates to our area.
→Responsible for keeping managers updated on all employee-related issues and changes as it affects the department.
→Work with all departments across campus as it relates to patient food services
→Keep time and attendance records for the call center operators and assist with payroll duties as it relates to the call center operators.
→Coordinate and conduct 90-day evaluations as it relates to new hires.
→Assist the Assistant Director of Patient Foods Services in completing annual evaluations.
→Perform other duties as assigned.