Communication/ Reservation Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Our Communication/Reservation Agent promotes the hotel and provides information to prospective guests, converts incoming calls into confirmed bookings, and coordinates all details related to each reservation.

• →Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• →Taking telephone, e-mail and fax reservations enquiries.
• →Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.
• →Acquire comprehensive knowledge of the Hotel and the company and keep updated with seasonal changes and new information.
• →Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems and high-speed Internet system.
• →Responsible for non-phone communication and reservation duties, including processing new bookings, updating and organizing existing reservations, and responding to inquiries received through the reservations email inbox.
• →Answers general reservations emails, retrieve and distribute mail and process brochure requests.
• →Accepts and delivers wake-up calls and messages in a timely manner.
• →Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space.

• Bachelor Degree / Diploma degree or equivalent experience.
• A minimum of 1 year of experience in same field.
• Excellent verbal communication skills in both Arabic and English Languages.
• Customer service experience.
• Strong sales skills.

• Full time Job.
• Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.