Senior Services Engineer (B2Bi/CFT)

Join a technical services team responsible for maintaining the reliability, security, and performance of mission-critical enterprise integration platforms.
In this role, you will combine deep expertise in Business-to-Business (B2B) integration and Managed File Transfer (MFT) with hands-on production support and platform administration.
You will oversee complex integration environments, resolve critical incidents, support partner connectivity, and ensure seamless data exchange across enterprise systems.
Your responsibilities will span incident management, integration engineering, security, disaster recovery, and continuous service improvement.
Working closely with customers, vendors, and distributed technical teams, you will help deliver dependable services that meet demanding operational standards.
This opportunity is suited to a self-driven engineer who thrives on troubleshooting complex systems, taking ownership, and improving service reliability.
The position is remote, aligned with U.S. Eastern Time, with limited annual travel and participation in a mandatory 24/7 on-call rotation.

The ideal candidate brings extensive experience supporting enterprise integration technologies and mission-critical applications, alongside strong troubleshooting, customer engagement, and service management skills.

• At least 8 years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support.

• Strong hands-on experience operating and troubleshooting mission-critical production applications at Level 2 and Level 3 support levels.

• Experience administering enterprise file transfer, B2B integration, partner connectivity, secure gateway, monitoring, and event management platforms in large-scale production environments.

• Familiarity with Axway products such as B2Bi, TransferCFT, Sentinel, Secure Relay, and Event Router is preferred.

• Practical knowledge of integration protocols, including AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, and SSH.

• Experience with Linux/Unix, Windows, Oracle, SQL, and PostgreSQL; familiarity with Kafka is an advantage.

• Strong understanding of networking and connectivity concepts, including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies and reverse proxies, secure connectivity, and network traffic analysis.

• Knowledge of security principles, including public key infrastructure (PKI), certificate lifecycle management, encryption, ciphers, identity and access controls, authentication, authorization, API security, and secrets management.

• Awareness of cloud platforms such as Microsoft Azure, AWS, and Google Cloud Platform, including object storage and hybrid connectivity.

• Experience with enterprise monitoring, observability, event management, incident management, service management, collaboration, governance, and reporting tools.

• Scripting and automation skills using Shell, Python, or PowerShell.

• Familiarity with AI-related technologies and concepts, including large language models (LLMs), Model Context Protocol (MCP), AI integrations, security boundaries, and access controls.

• Experience with incident, problem, change, service request, release, and major incident management processes; familiarity with ITIL concepts and service management tools such as ServiceNow.

• A bachelor's or master's degree in Computer Science, Computer Engineering, Information Technology, or equivalent practical experience.

• Strong analytical, troubleshooting, root cause analysis, documentation, and problem-solving skills.

• Excellent written and verbal communication skills, including the ability to explain technical capabilities clearly to different audiences.

• Experience engaging directly with customers and stakeholders in a consultative capacity while building effective internal and external relationships.

• Ability to manage multiple workstreams while maintaining high customer satisfaction and service quality.

• Experience supporting large, distributed, multi-platform environments with high transaction volumes is preferred.

• Ability to coordinate effectively with onshore and offshore teams during daily operations and maintenance activities.

• Strong organizational skills, adaptability, a collaborative mindset, and the ability to learn new technologies quickly.

• Ability to work independently with minimal supervision, take ownership of assigned issues, and communicate progress clearly.

• Willingness to participate in a mandatory 24/7/365 on-call rotation, including nights, weekends, and holidays.