Workforce Manager

The Workforce Manager will ensure ARRISE has the right people and schedules to meet operational needs. Sitting within the workforce management function, this role will lead and develop a team of workforce management and business intelligence professionals, driving data-informed decisions around staffing, scheduling, performance, and labour costs. As ARRISE continues to grow, this is an exciting opportunity to optimise workforce operations and shape workforce strategy.

• →Develop and implement workforce management strategies and team, department policies, and procedures that support the organization's business objectives.
• →Analyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands.
• →Manage the organization's scheduling process, ensuring that shifts are allocated fairly and efficiently.
• →Oversee the development and maintenance of workforce management systems and tools for time and attendance management.
• →Monitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce-related matters.
• →Collaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies.
• →Supervise, motivate, and coach the workforce management team.
• →Provide leadership and direction to teams of workforce management professionals and business intelligence, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively.
• →Provide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, overtime, and employee satisfaction.
• →Develop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently.
• →Drive continuous improvement in workforce management practices and processes, and champion best practices across the organization.
• →Develop and implement training programs for the workforce management team.
• →Ensure all team members understand and adhere to company policies and procedures.
• →Continuously review and improve workforce management processes to ensure they are efficient and effective.
• →Use strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal and external business partners, and various groups across the organization.
• →Participate in improving the company’s activity.
• →Maintain a proactive attitude in handling operational challenges.
• →Ensure compliance with the company’s standards.
• →Report any violation of the internal Rules and Regulations and Standard Operating procedures to the direct Manager.
• →The above tasks can be completed with other tasks specific to the job, which will be communicated in due time.

• Bachelor's Degree preferred, or equivalent combination of education, training, and practical experience related to the requirements of the role.
• Proven experience of at least 3 years in management roles.
• Advanced proficiency in English, both written and verbal.
• Advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) or Software tools.
• Exceptional leadership skills with a track record of successfully managing and developing diverse high-performing teams.
• Strong decision-making skills.
• Comfortable in a dynamic environment.
• Understanding of Bulgarian labor law.
• Strong interpersonal skills and empathy.
• Experience in the iGaming industry or Live Casino is advantageous but not mandatory.

ARRISE Live is a global provider of live casino operations, delivering high-quality, immersive gaming experiences to millions of players worldwide.

Through a growing network of state-of-the-art studios across multiple international locations, the business supports partners such as Pragmatic Play with end-to-end operational expertise.

From professional presenters and studio teams to production functions including hair, makeup, and day-to-day studio management, ARRISE Live produces engaging live casino content.

It delivers classic table games such as blackjack, baccarat, and roulette, alongside a range of high-quality, interactive game shows.