Head of People Technology Platforms & Services

• →Own the lifecycle, health and technical integrity of the People Technology platform ecosystem, including Oracle HCM, payroll-critical services, integrations, security and supporting components.
• →Accountable for service availability, performance, operational resilience and incident and problem management, including major incident recovery and root-cause remediation.
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  Ensure appropriate continuity and recovery arrangements for payroll-critical and other high-risk services are maintained and tested.

• →Own the day-to-day managed service, holding partners accountable for service performance, continuous improvement, automation, technical standards and knowledge transfer.
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  Own controls for configuration, integrations, access, privileged activity, security roles and audit-sensitive change.

• →Govern production change, releases, patches, regression assurance and operational readiness, ensuring critical services remain stable and recoverable.
• →Establish preventative monitoring and drive reduction in recurring defects, manual intervention, technical debt and operational disruption.
• →Maintain clear visibility of platform architecture, health, vendor roadmaps and data standards, supporting scalability and long-term sustainability.
• →Partner with Product & Engineering, People Operations, Payroll, Reward, Analytics, IT, Finance, Risk and Audit to balance delivery pace with stability, security and control.
• →Lead and develop the Platform team, building deep functional and technical capability and reducing key-person and third-party dependencys

• Significant leadership experience across enterprise HR platforms, HR technology services or similarly critical business applications, with deep Oracle Cloud HCM or equivalent HCM expertise.
• Proven accountability for production services, operational resilience, incidents, releases, controls, technical debt and payroll-critical dependencies, and customer centricy at the heart of delivery.
• Strong experience managing outsourced technology services and strategic partners, driving performance, continuous improvement and knowledge transfer.
• Strong understanding of enterprise platform architecture, integrations, APIs, data, identity and access security, with experience operating in regulated or highly controlled environments.
• Strong service-management, analytical and root-cause disciplines, with the judgement to balance stability, risk, pace, cost and business value.
• A proactive and credible leader who builds high-performing teams and strong partnerships across Product, Operations, Technology and control functions.
• Outcome-focused and improvement-led, protecting critical services while enabling well-controlled innovation and delivering better colleague and business outcomes.

We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in and may close this role before the closing date, so apply early to avoid missing out.
 

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