Associate Director, Operations, Seramount

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement, and the workplace.

Seramount, (part of EAB) is a global talent services firm that helps HR leaders prepare for the workplace of tomorrow. We have over four decades of experience creating employee-centric strategies that align with business outcomes for our 600 partner organizations. By combining data-driven insights, expert research, advisory services, and innovative technology, we help unlock what’s possible with a truly engaged workforce.

At EAB and Seramount, we serve not only our partner institutions and organizations but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

The Associate Director, Operations will provide project management and execution support for strategic initiatives and cross-functional priorities across Seramount. The role will strengthen Seramount’s operational infrastructure by supporting Salesforce enhancements, knowledge management systems, reporting, data analysis, and standardized business processes. This individual will also oversee key talent activities for Associate staff, including recruiting, onboarding, performance management, coaching, and career development. Additionally, the Associate Director will provide operational support for Seramount’s global contractor program, coordinating hiring, onboarding, payments, and work-management processes. The successful candidate will be a proactive and collaborative operator who can manage multiple priorities, build strong stakeholder relationships, and translate complex business needs into practical solutions.  This role will report to the Senior Director, Seramount.

This role may be based in Washington, D.C.; Richmond, VA; or is open to remote employment in the continental U.S.

• →Onboarding & Talent Management
• →Maintain an up-to-date Seramount staff list
• →Own set up for new staff operational needs (Box access, slack channels & distribution lists, division-wide calendar invites, etc.)
• →Develop division-wide onboarding materials, trainings, and resources
• →Coordinate with team leaders/managers to implement a set of standard practices for onboarding at the team-level
• →Recruit and interview top Associate talent throughout the year to maintain robust staffing levels and a strong pipeline
• →Directly manage staff, oversee, and contribute to the successful onboarding and training of new Associates
• →Prepare and deliver informal reviews, semi-annual formal performance reviews, and individual performance plans
• →Provide input on staffing needs, identify staffing gaps and offer recommendations during times of transition
• →Provide ongoing coaching and skill development for tenured Associates and proactively identify any performance gaps which need to be addressed through additional training
• →Mentor Associate staff to help guide career pathing
• →Project Management & Execution Support
• →Develop project plans and trackers (Asana, Excel, etc.), complete assigned tasks, and coordinate with relevant Seramount and firm stakeholders to ensure progress and achievement of milestones
• →Execute various strategic initiatives & cross-team projects
• →Provide coordination support for meetings such as scheduling, creating agendas, preparing materials, notetaking, owning follow up, etc.
• →Create slides, training guides, process documents, communications, etc. as needed to support organizational operational needs and strategic initiatives
• →Salesforce Support
• →Support the Seramount Salesforce revamp workstream: coordinate with relevant Seramount teams and the EAB Salesforce, Development, and Strategy & Operations teams to help scope and implement changes to Salesforce to better support Seramount-specific service delivery, partner health management, and commercial needs
• →Provide ongoing support to teams and leadership in building out additional capabilities and processes within Salesforce to support business objectives
• →Manage intake process for change requests, submit tickets, own QA testing, update documentation, and own team communications
• →Conduct audits and support clean-up of Salesforce data as needed
• →Knowledge Management
• →Support clean-up, reorganization, and continued build out of Seramount-wide Box folders including implementation of cross-product partner folders
• →Serve as point person for staff support on general utilization of Box, knowledge management efforts, and implementation of new team processes and best practices
• →Reporting & Analysis
• →Build Salesforce reports and coordinate with Salesforce team and relevant leaders on creation of dashboards
• →Pull data from relevant sources and coordinate with appropriate EAB and Seramount teams to obtain necessary inputs and revenue information for leadership reporting needs and decision making
• →Fulfill basic data analysis requests to identify trends, analyze outcomes, or provide key insights

• Bachelor’s degree
• 5+ years of relevant professional experience
• Demonstrated strong project management and execution skills including the ability to manage multiple simultaneous projects and ensure timelines are met
• Strong attention to detail, analytical thinking skills, problem-solving abilities, and adaptability
• Proactive, able to execute a high degree of autonomy, flexible, and has a desire to seek additional ways to add value to the team and business
• Effective relationship builder with strong interpersonal skills
• Partner-focused mindset with a desire to enable partner service delivery and commercial growth through operational support
• Strong written and oral communication skills including the ability to communicate effectively with staff and leaders at all levels
• Discretion in handling sensitive firm, department, and staff information

• Experience utilizing Salesforce
• Experience working in a client-facing role or supporting operations for client-facing staff
• Experience with data reporting and basic data analysis to enable reporting of summary statistics, key findings, or trends
• Experience with operationalizing solutions to complex business needs/challenges with stakeholder input
• Demonstrated ability to hold others accountable – including more senior staff and leaders -- to achieving deadlines and milestones
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.