Asst Facility Manager - Soft

• →Monitor and manage the performance of service providers and contractors, ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments.
• →Conduct regular vendor reviews and drive corrective actions to enhance service quality and operational efficiency.

• Perform routine site inspections, audits, and workplace walkthroughs to ensure high standards of cleanliness, hygiene, and facility presentation.
• Identify improvement opportunities and implement best practices to enhance workplace experience.

• Ensure soft services operations comply with applicable health, safety, environmental, and organizational policies.
• Support risk assessments, incident investigations, corrective action plans, and compliance reporting.

• Assist in managing reception services, cafeteria operations, mailroom activities, meeting room support, event coordination, and other employee-facing services.
• Ensure seamless delivery of day-to-day workplace operations with minimal disruption to business activities.

• Serve as a point of contact for workplace-related requests, inquiries, and escalations.
• Address employee concerns promptly and maintain high levels of customer satisfaction.

• Support budget tracking, invoice verification, purchase requests, and inventory management for soft services operations.
• Maintain operational records and prepare periodic reports on service performance, compliance, and workplace metrics.

• Provide day-to-day supervision and guidance to onsite support staff and vendor personnel.
• Promote a culture of service excellence, accountability, and continuous improvement.

Qualifications & Experience

• Bachelor's degree in Hotel Management / Facility Management, Business Administration, Hospitality Management, or a related discipline.

• 6+ years of experience in Facility Management, Workplace Services, Hospitality Operations, Corporate Real Estate, or Soft Services Management.
• Experience managing third-party service providers and workplace service operations within corporate or IT/ITES environments is preferred.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience using CAFM systems, Workday, ServiceNow, helpdesk platforms, or other facility management tools is desirable.

• Strong communication and stakeholder management skills.
• Excellent problem-solving and decision-making abilities.
• Customer-focused approach with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced corporate environment.
• Strong organizational, reporting, and vendor management skills.

This role is ideal for a hospitality-focused facilities professional who believes that great workplaces create great employee experiences and is passionate about delivering service excellence every day.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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