7d ago

Member Advocate

United States·New YorkRemotefull-timemid

Other

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Quick Summary

Requirements Summary

1-3 years of customer service experience in a health plan/health insurance environment Strong written and verbal communication skills, with the ability to explain complex topics quickly, clearly,

Technical Tools

Other

Most of what makes American healthcare expensive isn’t medical care. It’s the machinery wrapped around it: middlemen taking a cut, fraud nobody stops, and billing systems designed to fight over payment instead of deliver care. The result is higher premiums, denied claims, surprise bills, and a system patients increasingly experience as adversarial.

Arlo is rebuilding health insurance for small businesses from first principles: making sure as much of every premium dollar as possible goes to care instead of getting absorbed by the system around it. We do that by identifying fraud earlier, steering members toward higher-quality and lower-cost care, automating operational overhead, and eliminating vendors whose business exists mostly to take a cut.

AI is the foundation that makes this work. We use it across underwriting, operations, clinical programs, and member experience to build an insurer that becomes more efficient as the technology improves.

We’re already operating at meaningful scale: profitable, hundreds of millions in premiums, tens of thousands of members covered, and growing quickly through brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General Catalyst, with a team from Palantir, YC companies, and longtime healthcare operators.

As a Member Advocate, you’ll be the first point of contact for members, responding to questions and concerns with empathy and professionalism across text, email, and live messaging. You’ll take ownership of each interaction—helping members navigate their health insurance, benefits, and claims from start to finish. You’ll also work closely with teams across Sales, Product, Operations, and Engineering to continuously improve the member experience. Your goal: to ensure every member feels heard, supported, and confident in their care.

You’re best suited to this role if you thrive on solving problems for others, communicate clearly and kindly, and enjoy working across teams to create a better experience for everyone.

Requirements

~1 min read

Experience in care management / clinical care coordination

What We Offer

~2 min read

✓High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.

✓Join an important mission: Your work directly influences how people access care and improves lives at scale.

✓Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.

✓Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.

✓High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.