Senior Learning Consultant/ Customer Success Manager ( f/m/d)

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

1. Customer Partnership & Success

2. Operations & Project Management

3. Learning Consulting & Program Design

You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Senior Learning Consultants.

• Act as a strategic partner to enterprise clients.

• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales

• Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.

• Identify learning needs and convert them into program strategies.

• Manage expectations, feedback loops, and success metrics.

• Maanage risks and spot upsell potentials

• Coordinate timelines, resources, trainers, and delivery across all stakeholders.

• Ensure programs run smoothly, on time, and within scope.

• Track risks, milestones, and operational metrics.

• Oversee trainer allocation, onboarding, and performance follow-up.

• Lead the architecture of blended learning programs.

• Translate client goals into clear pedagogical concepts.

• Collaborate with trainers to ensure consistent instructional quality.

• Iterate programs based on learner data and evidence.

• Influence the design quality of enterprise programs measured by NPS

• Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.

• Shape and collaborate with the team on how our methodology evolves with customers

• 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.

• Full professional competency in German (C2)

• Familiarity with enterprise client communication and proven ability to listen, persuade, and support

• "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.

• Ability to translate business goals into learning interventions

• Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.

• Experience in designing learning programs, especially blended learning concepts

• Excellent training or workshop facilitation skills.

• Strong understanding of AI and automation technologies

• Knowledge about "Winning by Design"

• Data-driven mindset and ability to read and build reports.