Card Services Specialist

Town & Country is looking for a motivated, service-focused individual to join our Card Services team as a Card Services Specialist. In this role, you’ll help members with their debit and credit card needs, answer questions, resolve issues, and provide the friendly, first-class service our members expect.

What makes our card program unique is that we manage and service it locally. That means our Card Services team plays an important role in supporting our members while working closely with other departments throughout the credit union.

At Town & Country, we’re also proud of our commitment to the communities we serve. Our employees have opportunities to get involved with organizations and causes that make a difference throughout Maine.

• Assist members with questions and service requests related to their debit and credit cards.
• Research and resolve card transactions and account-related issues.
• Assist members with card disputes and fraud-related concerns.
• Monitor card activity and assist with fraud prevention efforts.
• Issue, block, replace, and renew debit and credit cards.
• Verify the accuracy of cards issued and perform routine account maintenance.
• Provide assistance to members by phone and other service channels.
• Identify member needs and connect them with appropriate products, services, or resources.
• Work closely with teammates and other departments to resolve issues and provide a seamless member experience.
• Learn and apply Town & Country’s lending and member service philosophy in your day-to-day work.

• High school diploma or GED.
• One to three years of similar or related experience.
• Strong customer service and relationship-building skills.
• Good listening, communication, and telephone skills.
• Strong attention to detail and the ability to accurately process transactions and account requests.
• Ability to handle confidential information with discretion.
• Ability to navigate member concerns and resolve issues with professionalism, diplomacy, and tact.
• A team-oriented approach and willingness to assist others when needed.
• Someone who enjoys problem-solving and helping people.

As a not-for-profit financial cooperative, we believe in making a difference for our members, our employees, and our communities. Employees have opportunities to participate in meaningful community projects and support local organizations and causes.

If you enjoy helping people, solving problems, and working as part of a collaborative team, we’d love to hear from you.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer.
• Presents information to individuals and/or small or large groups.
• Communicates effectively in person or by using electronic equipment and devices.
• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.
• Visually locates and identifies information, often in small print.
• Reads information, often in small print.
• Sits at desk for extended periods of time.
• Repetitive motion with hands and arms while using computer.
• Lift up to 25 lbs.

Operations Center, Scarborough Maine.