Patient Representative-Ortho Clinic (Northwest, AR)

• High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.

• Bachelor's degree in Business, Healthcare or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, registration, billing, or scheduling

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners.
• Excellent customer service skills. 

Customer Service

• →Greets and assists the public professionally, maintaining effective communication and confidentiality.
• →Resolves conflicts with careful listening and negotiation skills.
• →Maintains accurate records and uses communication devices effectively.

Check-In & Out/Scheduling Procedures

• →Schedules and coordinates appointments, pre-registers patients, and updates accurate information.
• →Manages walk-ins, creates patient charts, and handles scheduling for surgeries and tests.
• →Issues excuses, sends no-show letters, and maintains tracker boards.

Insurance Verification/Benefit Explanation

• →Verifies insurance, completes ABNs, and handles authorizations and pre-certifications.
• →Tracks referrals and ensures accurate benefit information in systems.

Reporting

• →Maintains care plans, inputs statistics, and addresses medical record issues.
• →Generates maintenance reports, including work denials and canceled clinic reports.

POS Collections & Patient Counseling

• →Collects payments, issues receipts, and reconciles daily deposits.
• →Counsels patients on financial information and monitors balances.

Charge Entry

• →Enters and reconciles daily charges (if applicable).

Professional Development

• →Attends training, staff meetings, and orientation sessions.
• →Completes annual skill assessments and maintains job competencies.

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.