Social Media Marketing & Community Support

Join a purpose-driven brand dedicated to protecting people and marine ecosystems through high-performance mineral sunscreens, eco-conscious skincare, and water-sports products. In this hybrid marketing and customer support role, you will shape the brand’s digital presence across Instagram, TikTok, Facebook, and YouTube while building meaningful relationships with an engaged community. You will create compelling short-form content, communicate product benefits, and turn complex information about reef-safer products into accessible, engaging stories. Beyond content creation, you will serve as a trusted point of contact for customers, helping resolve questions and strengthen brand loyalty. This remote opportunity is ideal for a creative, proactive communicator who cares about sustainability, enjoys connecting with online communities, and wants to contribute to ocean conservation initiatives.

The ideal candidate combines practical social media management experience with strong content creation, customer service, and community-building skills. You should be comfortable working independently in a remote environment, communicating complex product information clearly, and engaging with customers in a thoughtful, solutions-oriented manner. Key qualifications include:

• At least 2 years of hands-on experience managing organic social media channels and/or digital customer support, preferably for a direct-to-consumer e-commerce or eco-lifestyle brand.

• Experience managing social media platforms such as Instagram, TikTok, Facebook, and YouTube.

• Proficiency with short-form video editing and content creation tools such as CapCut, Canva, Adobe Express, or Premiere Pro.

• A strong eye for visual storytelling and the ability to produce engaging, audience-focused content.

• Excellent written and verbal communication skills, including the ability to explain scientific or technical product information in simple, friendly language.

• An empathetic, customer-focused approach to resolving inquiries and concerns across public comments and private messaging channels.

• Familiarity with social media management tools such as Later, Sprout Social, or Buffer.

• Experience with e-commerce customer support platforms such as Gorgias, Zendesk, or Shopify.

• An understanding of social media analytics and the ability to use performance insights to improve engagement and campaign results.

• A genuine interest in ocean conservation, diving, snorkeling, surfing, paddling, outdoor activities, or sustainable living.

• Strong initiative, organization, and time-management skills, with the ability to manage competing priorities independently.

• A collaborative mindset and the ability to keep stakeholders informed while working remotely.

• Creativity, adaptability, and enthusiasm for representing an environmentally conscious brand.