Chat Support Specialist

About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage. Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture. ● Receive inbound client chat and email queries. ● Provide answers to customer queries on setup and configuration, usage and maintenance, and general functional and/or technical questions. ● Respond to clients in a pleasing and timely manner using provided templates, scripts and the knowledge database. ● Report to the Team Leader and help build and develop a knowledge database repository for newly encountered issues, concerns, comments and/or suggestions. Requirements ● College graduate from any reputable school ● Must have good English written communication skills ● Can work in a fast-paced environment ● Detail oriented, highly accurate and productive ● Can work independently with minimal supervision