Technical Support Analyst II

Usa-Or-Lebanonmid

Customer SuccessTechnical Support

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Quick Summary

Requirements Summary

When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability,

Technical Tools

Customer SuccessTechnical Support

This role is located in our Santiam, OR Wood Products Manufacturing Facility, and is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary IT/OT systems. This role will work closely with business users, mill site staff, and IT / OT teammates, and will take part in the after-hours/on-call rotation.

Typical Duties:

Field incoming help requests from end users in a courteous and professional manner
Record, track, and document the problem-solving process through to final resolution
Identify and learn software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
Familiarize end users with basic software, hardware, and peripheral device operation
Install, upgrade, and support desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, CCTV, and other ancillary systems
Adhere to organizational asset, change, problem, and incident management processes
Track all IT / OT assets at assigned location
Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
Actively participate in IT / OT Team meetings

Demonstrated safety focus
Associate’s degree in information technology or equivalent combination of education and/or experience
Three plus years’ experience in technical administration of PCs, Printers, Servers, with demonstrated broad-based technical abilities
Skilled and experienced supporting desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.
Problem-solving skills and the ability to learn new technologies
Strong oral and written communication skills

Highly Valued Skills:

Experience supporting the IT infrastructure needs of a manufacturing facility
Experience supporting the OT infrastructure needs of a manufacturing facility
- Process Control Technician / Engineer
Microsoft, Google, CISCO, ITIL or similar Certifications
Four-year degree in information technology or related field

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference. 
We know you have a choice in your career. We want you to choose us. 

What We Offer

~2 min read

Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $82,500-$123,800 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees.

Attention Internal Applicants: To ensure transparency across the organization, please have a discussion with your manager prior to applying for any new opportunities. If you need any help facilitating this conversation, please reach out to your HR Representative for guidance. For more information on how to apply, including best practices for updating your profile or partnering with HR and Recruiting, please visit our internal applicant page on Roots: wy.com/applicants

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.

Location & Eligibility

Where is the job

Usa-Or-Lebanon

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: $82,500–$123,800 a year; 25% above the $82,500 median for Technical Support jobs on Jobera (53 salaries).
Posted: Today
Employer: has 156 open jobs on Jobera.