Deputy Head Housekeeper at Warren Street Hotel

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

To work with the Head Housekeeper to manage the team and ensure Firmdale exceptionally standards are sustained. To be responsible for running the department in the absence of the Head Housekeeper.

• →Highly attentive to small details
• →Support the Head Housekeeper in overseeing the daily operations of the housekeeping department
• →Lead the team in the absence of the Head Housekeeper
• →Attend the management morning meetings in the absence of the Head Housekeeper
• →Conduct daily briefings to the housekeeping team
• →Check completed bedrooms with an eye for detail, to ensure they are cleaned to the required standards
• →Report design issues and maintenance faults to the correct department and follow up to ensure issues are corrected
• →Ensure Daily & Weekly projects are being followed and completed
• →Liaise with the Reception department as to which rooms have been completed
• →Supervise housekeeping staff in cleaning to the standard required
• →Monitor and update the computer system on the room status
• →Ensure that lost properties are logged in as per standard into Go Concierge
• →Ensure that all areas of staffing are covered according to the needs of the business
• →Be aware of all functions and events taking place
• →Check all public areas, linen room, chute room and bedrooms daily
• →Be aware of any contractors in the building and control standards of work and security
• →Ensure that all Guest complaints are dealt with professionally, promptly and efficiently and referred to the Duty Manager as necessary
• →Assist the Head Housekeeper in the installation of new systems and procedures
• →Ensure that maintenance is reported promptly and correctly and that action by the relevant department is followed up
• →Ensure that any repairs to soft furnishings are dealt with promptly and followed up on
• →Train staff and maintain records of training on all Firmdale SOP’s
• →Create incentives to inspire and motivate the team
• →Conduct regular stock control and process orders along with the Head housekeeper
• →Assist in the completion of appraisals and interviews as required
• →Understand and be aware of all administration procedures within the department
• →Knowledgeable of hotel fire and emergency procedures
• →Maintain a clean, safe hazard free work environment at all times
• →Understand the emergency procedures for the entire Hotel
• →Follow the security procedure to protect both guest and hotel property
• →Have thorough knowledge of the hotel and the company
• →Constantly search to improve the knowledge of the job
• →Carry out any other reasonable duty to assist in the smooth running of the company
• →To set consistently good example to other staff in dress and behaviour
• →Responsible, whilst liaising with the Head Housekeeper, for your own development