Supervisor, Insurance - Sales

50% Performance Management: Responsible for driving execution to achieve department KPIs & overall growth of insurance business line. Collaborate with Insurance Leadership & Trainer(s) to deliver training focused on improving KPIs by targeting key gap and/or focus areas. Regularly provide advisors with targeted feedback on scorecard/KPI performance to ensure consistent focus on deliverables and that monthly/quarterly/annual goals are reached or exceeded.

20% Customer Experience: Understand insurance products and carriers to provide outstanding customer experiences. Identify opportunities to improve processes and systems that can enhance the ease of doing business with AAA. Be the subject matter expert for carrier products and underwriting guidelines and assist associates with questions. Liaison with the insurance carrier(s) to ensure timely and accurate underwriting and drive department quality to achieve department standard targets. Implement strategic actions that drive strong Ease of Use and Likely to renew survey scores.

15% Associate Development: Manage with the intent to motivate, train, and develop. Deliver timely, constructive feedback regarding progress of work & performance and provide team members with mentoring and resources to develop the skills necessary to advance their performance and careers. Create supportive culture that provides opportunities for all interested associates.

15% Leadership: Identify, recruit, & retain top performing employees and manage non-performing employees in accordance with company policy. Conduct timely and effective mid-year and annual reviews. Consistently complete daily responsibilities of associate coaching, team/individual communication, assisting associates with system or technical questions, documenting, and processing of customer/associate requests and work.

• Responsible to obtain and maintain the required license or certification in an active status

• Able to display expert-level knowledge of carrier offerings, processes, and requirements

• Ability to work evenings, weekends, & events as required by business need/Leadership directive

• Working knowledge of computer software and ability to effectively navigate multiple systems

• Ability to operate independently and display expert-level of proficiency in minimization of errors & problem solving

• Must be able to resolve problems and work under pressure to diffuse member concerns

• Work under pressure during periods of high volume

• Ability to multitask in various areas of insurance sales and service

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
• Must be able to lift, carry, push, pull a maximum of 30 lbs

This position does not offer visa sponsorship now or in the future.