Account Manager - Automotive

• →30% Strategic Planning: Evaluate area resource requirements and performance improvements by analyzing metrics to determine where additional facilities are needed, or performance improvements are required.  Screen and evaluate potential partners and present a preview of the role and benefits.  Facilitate the filing and completion of AAA contracts and requirements for joining the program.  Assess and ensure that minimum facility requirements are met and that the contractor or repair shop provides high quality service.   Manage the contract renewal process based on Club policies and contractor or repair shop performance.  Create regional business plan to reach annual determined targets and manage performance in assigned area to meet these targets.
• →25% Performance Oversight: Monitor performance measurements and practices to determine inefficient processes and identify opportunities for improvement. Offer and promote alternative solutions and takes steps to implement. Communicate KPIs relative to performance standards, discuss scores, and assess trends over time. Develop analyses for contractors as needed to better understand trends and identify opportunities to grow their business. Promote AAA programs. Document performance issues and recommend appropriate actions for improvement.
• →25% Relationship Management: Develop and maintain strong relationships to ensure compliance, performance and reinforce AAA programs.  Orient new facilities on AAA operations, procedures, Key Performance Indicators (KPI), compensation, and other related topics.  Coordinate training for employees of new contractors on AAA ERS procedures, AAA Systems and Technology, and member service expectations.
• →20% Member Satisfaction: Ensure a consistent, high level of service is provided to Members. Maintain proper coverage to ensure desired service levels are met. Conduct investigations on damage and service complains by gathering pertinent information and data from members and contractors. Identify the level of involvement needed and delegate the resolution of the complaint or claim to relevant business line staff as needed. Provide input on any necessary mediation and measures necessary to settle issues and ensure member and customer satisfaction.

• Experience with B2B and B2C sales

• Passionate & knowledgeable about the automotive industry,  including but not limited to: automotive repair, batteries, & emergency roadside service

• Business skills including understanding of basic accounting principles

• Strong interpersonal skills & proven ability to manage business relationships & performance

• Proficiency with Microsoft Office products, CRM tools, and ability to effectively navigate multiple systems

• High level of organization & strong written and verbal communication skills

• Ability to travel as needed and maintain a valid NYS driver’s license with a satisfactory driving record

• Ability to work evenings, weekends, & holidays as needed

• Regular travel within Club territory, with overnight travel as needed

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
• Must be able to lift, carry, push, pull a maximum of 30 lbs

This position does not offer visa sponsorship now or in the future.