Director of Day Services

Job Title: Director of Day Programs

Department: Day Services

Reports To: VP of Community Programs

Supervises: All Site Team Members

FLSA: Exempt

The Director of Day Programs is responsible for the overall success and day-to-day operations of the My Day locations in the KC metro area. The person in this position serves on the LU Leadership Team. As a leader in the organization, they exhibit and build a positive Life Unlimited culture throughout the organization. They are responsible for operating and overseeing the operations, programming, vision and logistics for My Day and Clubhouse locations partnering with other programs to ensure the people we support are getting the best comprehensive services.

• Establish and maintain close working relationships with all stakeholders

• Ensure program goals and objectives align with agency’s mission and vision

• Ensure all Life Unlimited policy and procedures are followed by all team members

• Ensure all regulatory standards at met; including Department of Mental Health (DMH), Medicaid and CARF

• Work with Program Managers and Assistant Supervisors to improve the quality and effectiveness of services

• Develop leadership within the Day Program umbrella

• Participate in the Person-Centered Service Plans (PCSP) of individuals, according to the desires of the person supported and their guardian, when applicable

• Provide team members with sufficient information, training, plan information, and other requirements for the successful implementation of each person’s PCSP

• Evaluate program targets and create plans to improve outcomes

• Complete staff/client observation checks on a monthly basis and provide feedback to team on areas of improvement and deadlines for completion

• Complete annual compliance check to ensure all program areas are providing services according to all regulatory, agency and accrediting body standards and guidelines

• Work with site team members to develop action plans that focus on improving quality and efficiency of services provided by the day services program

• Ensure any deficiencies noted from service monitoring and health and safety team are addressed and corrected according to recommended deadlines

• Coordinate with Community Living to ensure morning coverage and a smooth transition to day services

• Assist Human Resources and Quality Assurance with internal inquiries as necessary

• Complete and support program team in the payroll approving process

• Evaluate strategies, objectives and measures for program growth

• Assist in the recruitment of individuals to appropriate services, including public speaking, establishing relationships with referral sources, and conducting outreach activities

• Meet strategic planning goals and objectives and outcome measures for all program locations

• Work with Service Coordinators and LU Intake Manager to coordinate applications, tours, waitlist and funding

• Facilitate program growth through presentations off site, presence at resource fairs and networking with potential individuals served and their guardians. Serve as the LU lead expert in Day Programming with regard to training, problem solving and program growth

• Ensure billing is completed appropriately and in a timely manner, including supporting documentation

• Work annually with the VP of Community Programs to develop proposed budget that then goes to the CFO, CEO and Board of Directors

• Responsible for all site expenditures, receipts and required paperwork

• Identify and develop innovative ways to gain efficiencies and work with the VP of Community Programs to implement

• Anticipate staffing needs and work with HR to create strategy for reducing turnover

• Work with HR and My Day team to ensure correct hiring processes and personnel policies are followed

• Work with program team to ensure staff understand their roles and are held accountable for their objectives and obligations

• Work with program team to ensure staff meet training requirements

• Collaborate with other programs (Community Living, CSO, Employment, ABA) to ensure continuity of care and excellence in delivered programming

• Review all corrective action documents with program managers prior to presentation to employee and involve HR on written warnings and above before presentation to employee.

• Support program managers in completing performance reviews for team supervisors annually

• Interact in a professional manner with agency staff and internal/external stakeholders in order to promote high quality care for all individuals

• Lead regularly scheduled team meetings to review program issues, discuss program progress and address program training needs

• Work with other agency directors to ensure program continuity, to ensure cross-organizational reports are detailed and correct, and to ensure quality standards across all agency programs

• Maintain open and consistent communication with individuals, families/guardians, other health- care providers and regulatory oversight agencies (DMH, DHSS, etc.).

• Participate in QA, health and safety meetings and other teams as assigned

• Establish and maintain close working relationships with all stakeholders, including families/guardians, funder and referral agencies, and solicits regular feedback for quality improvement.

Physical Expectations

This position requires extended periods of walking and standing with some periods of sitting, depending on the needs and activities of the individuals supported. It may require light to heavy lifting and occasional stooping, kneeling, bending, and/or climbing stairs again depending on the needs of the individual supported. The position will require occasional physical intervention if confronted by a person displaying combative or potentially dangerous behavior.

Office/home environment with noises from appliances, office equipment and facility/maintenance team. May be exposed to blood borne pathogens and/or infectious diseases.

• Bachelor’s Degree in a Human Services field and extensive supervisory experience, preferable in the field of developmental disability services. The ideal candidate will have a minimum of five years of experience working in a social service field.

• Must obtain and maintain training and certification in all required areas such as

• Abuse/Neglect, CPR, First Aid, Level I Medication Administration, Positive Behavior Supports.

• Extensive background in the skills of human development, disability, implementation and the writing of evaluation treatment plans.

• Must obtain a Class E driver’s license during new hire orientation– must carry minimum coverage applicable by law for auto insurance

• Must Receive Seasonal Flu Vaccination

Equal Opportunity Employer