Moonlight Agent

W Sydney located at 31 Wheat Road is hiring a Moonlight Welcome Agent. Reporting to the Executive Assistant Manager of Rooms, this integral role is designed to redefine what night work looks like and elevate the guest experience after hours. You will be at the forefront of driving Whatever/Whenever service and creating memorable experiences for our guests during the nighttime hours. Additional responsibilities include, but are not limited to;

• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date; 
• Process all payment types such as room charges, cash, checks, debit, or credit;
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges;
• Print contingency lists to have a record of all guests in case of emergency;
• Sell a room/accommodation to guests without reservations based on availability;
• Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages;
• Complete the Room Rate Variance Report;
• Process all guest check-ins and assign room;
• Activate or reissue room keys using electronic key machine;
• Count bank at end of shift and secure bank, balance and drop receipts according to Accounting specifications.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws