Information and Retail Assistant

• 2x Information and Retail Assistants (Clerk Grade 1/2)
• Temporary (up to 31 December 2027) part-time (21 hours per week) opportunities - with the possibility of extension
• Roles to commence from 1 January 2027
• Located at Kamay Botany Bay National Park Visitor Centre - Kurnell
• Salary relative to experience, and ranges from $78,000 to $84,799 p.a. (pro rata) + employer's contribution to superannuation and 17% loading for working weekends and public holidays

National Parks and Wildlife Service has a unique opportunity for two part-time Information and Retail Assistants to work as part of the Greater Sydney team and contribute towards the conservation of the natural environment, flora, fauna and heritage. 

These roles play a key part in the day-to-day operation of the visitor centre, providing information, reception, booking, retail and administrative services and event support to achieve a high-quality visitor experience.

The Information and Retail Assistant is responsible for welcoming visitors, responding to enquiries, promoting and processing bookings for tours, events and venues, and providing accurate information about park attractions, products and services. These roles will also support retail operations through merchandise sales, stock control and point-of-sale transactions, while maintaining accurate records, undertaking cash handling and daily reconciliations, and assisting with reporting and administrative tasks. In addition, these positions contribute to the development and maintenance of visitor information and promotional materials, supports the delivery of tours and visitor services, and helps ensure the efficient operation, presentation and security of the visitor centre.

You will bring a strong commitment to customer service, with the ability to engage positively with a diverse range of visitors and provide accurate, professional information in a welcoming and helpful manner. Demonstrate excellent communication and interpersonal skills, sound administrative abilities, and confidence using a range of computer-based systems and technologies. You will be well organised and adaptable and be able to manage competing priorities in a busy environment while maintaining attention to detail when handling bookings, records, cash transactions and reconciliations. You will be a proactive team player who can contribute to retail operations, support visitor services, and take initiative to enhance the overall visitor experience through a professional, customer-focused approach.

• Experience in a retail environment including dealing with customer enquiries in a reception or frontline service area, cash handling procedures and using digital booking software.
• A current Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring this check in line with the Child Protection (Working With Children) Act 2012.
• Ability to work outside of normal working hours and on weekends and public holidays if required.
• A current Australian driver’s licence and first aid certificate or willingness to obtain one.

For more information read the full Role Description: Information and Retail Assistant

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

About NSW National Parks & Wildlife Service 

Visit a park 

Greater Sydney Branch Overview

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.  

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen, New Zealand Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

Should you require further information about the role please contact Marie Kellett via marie.kellett@dcceew.nsw.gov.au or on (02) 9472 8910. 

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. 

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds. 

• How to apply for public service roles and prepare an application.
• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.
• Information and support for veterans transitioning into government careers.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Tori Basnet on (02) 9585 6402 (please mention reference number 553779).

If you are an Aboriginal or Torres Strait Islander, use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn. 

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Advertised: 21 Oct 2026 AUS Eastern Daylight Time
Applications close: 04 Nov 2026 AUS Eastern Daylight Time

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