Customer Experience Agent (French Market)

• Manage incoming inquiries from boat owners and renters via tickets and phone calls.

• Provide accurate and timely responses, ensuring issues are properly documented and resolved.

• Handle routine requests, updates, and follow-ups to maintain a high level of customer satisfaction.

• Act as an escalation point for complex or urgent cases, managing communication via email (80%) and phone (20%).

• Prepare for high-season operations by coordinating seasonal staff training, onboarding, and analyzing end-of-season KPIs to enhance future processes.

• Identify opportunities for product and process improvements, creating reports on user feedback and system bugs to support development teams.

• Collaborate with cross-functional teams to optimize workflows and contribute to the global mission of reducing contact ratios and improving response times

• Contribute to seasonal operations by helping prepare training materials, supporting onboarding sessions, and assisting temporary staff during the high season

• During high season (April-September), guide and support seasonal employees, conducting quality reviews and leading training sessions to uphold service excellence

We’re seeking motivated, detail-oriented team players with a passion for problem-solving and a knack for delivering excellent service.

If this opportunity sounds like your next adventure, hit the “apply to this job” bottom.

Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you.

At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊