Community Manager

Key Responsibilities

• Help design and launch a structured customer loyalty program with clear membership tiers, rewards, recognition, and engagement milestones.
• Build and nurture a founding cohort of active users and product champions who advocate for the product.
• Develop re-engagement campaigns to bring inactive and low-activity users back into the community.
• Organize recurring engagement activities, including office hours, user AMAs, product showcases, virtual meetups, and knowledge-sharing sessions.
• Monitor community engagement and share relevant insights with Customer Success and Account Executive teams.
• Identify opportunities to strengthen relationships with existing users and increase product adoption.

• Welcome and onboard new self-serve users, helping them understand the product and become active community members.
• Encourage users to share their workflows, AI agents, use cases, and practical product applications.
• Highlight user success stories and community-created solutions to inspire adoption and knowledge sharing.
• Collect user feedback, feature requests, testimonials, and product suggestions.
• Collaborate with Product and Growth teams to communicate user insights and identify opportunities to improve the overall user experience.
• Develop engagement initiatives that support user retention, product discovery, and community-driven growth.

• Manage day-to-day community engagement across platforms such as Slack, LinkedIn, Reddit, YouTube, and other relevant digital channels.
• Create and publish engaging posts, respond to questions, moderate discussions, and encourage meaningful conversations.
• Identify active community members who can contribute tutorials, product demonstrations, educational resources, and peer-generated content.
• Build relationships with AI builders, developers, customer experience professionals, and IT practitioners.
• Convert recurring questions, discussions, and community insights into content ideas for the Marketing team.
• Maintain a welcoming, informative, and collaborative environment across all community channels.

• Track and report key community metrics, including active members, user return rates, loyalty program progression, community-driven product sign-ups, and advocacy activities.
• Measure engagement initiatives and use performance insights to improve community programs and campaigns.
• Maintain accurate community activity records and ensure relevant engagement data is accessible to the go-to-market (GTM) team.
• Coordinate loyalty program logistics, including branded merchandise, gifts, rewards, and member recognition.
• Establish repeatable processes for community onboarding, engagement tracking, reporting, and follow-up.
• Collaborate with cross-functional teams to align community activities with customer retention, product adoption, and business growth objectives.

Required Skills and Qualifications

• 1–3 years of experience in community management, customer marketing, social media management, developer relations, customer success, or a related field.
• Demonstrated experience growing an online community, organizing events, or executing user engagement programs.
• Strong written and verbal communication skills, with the ability to communicate clearly, warmly, and effectively with technical and non-technical audiences.
• Hands-on experience managing social media channels, online discussions, or digital community platforms.
• Strong organizational skills, attention to detail, and the ability to manage multiple initiatives simultaneously.
• A data-driven mindset, with the ability to track engagement metrics, evaluate campaign effectiveness, and improve programs based on results.
• Ability to build relationships, encourage participation, and maintain consistent engagement with community members.
• Genuine interest in artificial intelligence, SaaS products, and emerging technology trends.
• Willingness to learn and use AI-powered products regularly to understand user needs and identify engagement opportunities.

Good-to-Have Skills

• Experience with community platforms such as Slack, Discord, Discourse, Bevy, Common Room, or similar tools.
• Background in B2B SaaS, product-led growth (PLG), or technology startups.
• Experience designing customer loyalty programs, ambassador programs, or user advocacy initiatives.
• Familiarity with developer communities, AI builders, or customer experience and IT practitioner networks.
• Experience collecting product feedback and collaborating with Product, Growth, Marketing, or Customer Success teams.
• Knowledge of community analytics, engagement reporting, and user retention strategies.