Technical Support Agent (Tier 2)

(brazil)Remotemid

Customer SuccessTechnical Support

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Quick Summary

Key Responsibilities

Diagnose, reproduce, and resolve Tier 2 ticket escalations involving API integrations, Webhooks, SDKs, and platform configuration errors. Inspect system logs, stack traces, database queries,

Requirements Summary

Full Professional / Native Fluency (written and spoken): English, Spanish, and Portuguese (preferably Brazilian).

Technical Tools

Customer SuccessTechnical Support

Responsibilities

~1 min read

What We Offer

~1 min read

At Capacity we believe in more than just building amazing products and helping our customers. Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

About this job

Pay per year: ≈ $72,800–$93,600 a year; 6% above the $78,410 median for Technical Support jobs on Jobera (58 salaries).
Posted: Today
Employer: has 21 open jobs on Jobera in 4 countries.