Spa Concierge - Hospitality

Oh-Columbus-mid

ConciergeHospitality & Tourism

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Quick Summary

Key Responsibilities

Positive, enthusiastic, and passionate about providing exceptional service. Detail-oriented and committed to maintaining high standards.

Technical Tools

ConciergeHospitality & Tourism

DRIVE. ENTHUSIASM. LUXURY.

If these three words resonate with you, Woodhouse Spas wants you on our team.

At Woodhouse Spas, we believe luxury hospitality begins with exceptional people. We expect your best—and we’re committed to giving you ours. As a member of our team, you’ll receive the training, support, and tools you need to grow, succeed, and build a rewarding career. Opportunities for growth are available.

Job Description

As a Spa Concierge, you are an ambassador of the Woodhouse brand and an essential part of creating an exceptional guest experience. You’ll welcome each guest with warmth and professionalism while ensuring our spa environment consistently reflects the elevated standards of Woodhouse.

You will be responsible for:

Welcoming and warmly greeting guests upon arrival and departure.
Providing a polished and professional orientation to our changing room and spa areas.
Assisting guests with scheduling appointments in an efficient, confident, and knowledgeable manner.
Responding promptly to guest needs and providing thoughtful solutions.
Maintaining a clean, organized, welcoming, and beautifully presented spa environment.
Keeping changing rooms and lounge areas fully stocked and guest-ready, including replenishing amenities and removing used towels, robes, dishes, and other items.
Developing and maintaining a thorough knowledge of Woodhouse Spa services, policies, and offerings.
Completing all required training and maintaining proficiency in the responsibilities and expectations of the Concierge role.

What We’re Looking For

The ideal Spa Concierge is:

Positive, enthusiastic, and passionate about providing exceptional service.
Detail-oriented and committed to maintaining high standards.
A collaborative team player who contributes to a positive work environment.
Professional, polished, and welcoming in appearance and demeanor.
An excellent communicator with strong interpersonal skills.
Motivated to learn, grow, and create memorable experiences for every guest.

Our Team Culture

At Woodhouse, exceptional experiences aren’t just for our guests—they’re for our team, too.

We believe in creating a workplace built on respect, professionalism, teamwork, and positivity. Every team member plays an important role in creating the elevated experience our guests have come to expect from Woodhouse.

Schedule

Full-Time: 32-40 hours per week
Part-Time: 20–32 hours per week
Evening and weekend availability is required.
Schedules are determined by the General Manager based on the operational needs of the spa.