Connectivity - Implementation Manager

United StatesRemoteNormalmid

Implementation ManagerProject & Program Management

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Quick Summary

Key Responsibilities

Manage multiple concurrent property implementations fromcontract execution through property management system (PMS) integration,resident communications, go-live, and Account Management handoff.

Technical Tools

Implementation ManagerProject & Program Management

Responsibilities

~1 min read

→Project Ownership: Manage multiple concurrent property implementations from
contract execution through property management system (PMS) integration,
resident communications, go-live, and Account Management handoff.
→Time-to-Market Optimization: Drive internal and external stakeholders to
compress contract-to-go-live cycles, maintaining focus on predictable go-live dates
that unlock property revenue and program value.
→Task Execution & Delegation: Own the execution of backend administrative tasks
through a mix of self-performance and delegation to administrative support staff,
auditing admin output, verifying task completion, and remaining fully accountable
for project quality and outcomes.
→Client Leadership & Scope Protection: Serve as the authoritative internet
connectivity advisor for property leadership. Drive direct, outcome-focused client
communications, set clear operational boundaries, and firmly prevent scope creep or
unapproved custom requests.
→Cross-Functional Alignment: Partner seamlessly with internal departments,
including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing,
and Account Management.
→Data Integrity & Oversight: Ensure 100% accuracy between account records,
property level contracts, provider contracts, Salesforce records, and internal admin
systems to achieve clean financial audits prior to project handoff.
→KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.

What We Offer

~1 min read

✓Competitive salary and performance-based bonus

✓Health, dental, vision, and HSA

✓401(k) with company match

✓Basic life & AD&D coverage

✓PTO in accordance with the company’s current PTO plan

✓Holiday pay in accordance with the company’s current paid holiday schedule

Requirements

~1 min read

2+ years of project management, customer success, or professional services
experience in Telecommunications (internet connectivity), Property Management,
or PropTech.
Proven track record of managing high-volume, concurrent project pipelines without
sacrificing quality or stakeholder alignment.
Demonstrated ability to speak with authority, negotiate skillfully, push back
tactfully against demanding client requests, and manage conflict calmly.
Proficiency with project workflows, Salesforce CRM, AI workflow automation, and
data analysis using spreadsheets (Excel/CSV charge reconciliation).
Exceptional organizational and professional communication skills.
Personal attributes: Highly motivated, proactive, driven, results-oriented, agile,
empathic, and curious.
Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems
(PMS) such as Yardi, RealPage, AppFolio, or Entrata.
Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key
client engagements, or industry events.