Program Representative I

Note: Current Employees must use the Workday Job Hubs career section to apply for this position.

Our Values:

Position Data:

Overview:

This recruitment may be used to fill future vacancies that occur within 90 days of the closing of this position. (This excludes Yakima County Sheriff's Office and Department of Corrections)

Responsibilities:

Supervises In-Court Clerk and Office Staff; prioritizes, assigns and monitors work; evaluates performance; recommends employee selection and/or discipline to County Clerk in compliance with departmental and County policies.

Maintains and approves attendance records/vacation requests; evaluates individual performance; ensures resources are available for operations; trains staff on many different procedures and software.

Develops and trains other Office staff in procedures for use in processing & docketing of court documents within DMS system which includes responsibility for setup & access to training necessary.

Resolves problematic issues that arise over the counter, in the courtroom or by telephone, to ensure the safety of Office staff.

Represents the department at meetings ensuring needs and concerns of the department are heard concerning implementation and operation of In-Court Clerk’s Office Staff & Courtroom procedures.

Identifies Document Recordkeeping & FTR software operating issues or malfunctions; researches solutions with vender and countywide users; recommends and/or implements solutions.

Creates and/or ensures existing courtroom processing policies and procedures are adequate and advises County Clerk if they need to be revised.

Participates in long range planning activities as requested, to assist the Clerk in development of the courtroom procedures.

Participates in local and state committee workgroups such as the Administrator of the Courts Judicial Information System committees and the Court Managers’ Association committees.

Provides training and instruction for the marking, storing and release of Exhibits.

Prepares and recommends project proposals and associated research. Monitoring performance and compliance of professional services and vendors with the Court.

Assumes leadership role in resolving case flow legal and systems problems for in-court and Office staff.

Drafts, develops and implements court judicial and  community projects that involve the broader legal community such as Yakima County Bar Focus Group, Criminal Justice-Court Liaison Committee, NW Justice Project, DSHS, Department of Ecology, Administrator of the Courts and other local and state area courts in absence of and/or along with the County Clerk.

Develops and drafts document management/ processing policies and procedures as needed, making recommendations to the Clerk regarding programs and case management as well as recommending education / training opportunities.

Implements best business practices and approaches to pursue project development and implementation.

Prepares statistical and feasibility reports for consideration of new or continuation of  projects.

Performs other duties as required.

High School Diploma or GED PLUS five (5) years of progressively responsible program related experience including program coordinating, supervisory or managerial experience and minimum of one (1) year experience in management of electronic data; OR an equivalent combination of education and  experience which provides knowledge, skills and  abilities sufficient to successfully perform the essential duties of the job.

• Valid WA State Driver’s license and proof of insurance, if requested.
• Supervisory experience;
• Computer skills and working knowledge of Judicial Information System, FTR and Odyssey systems or similar audio / visual software systems;
• Successful completion of a criminal background investigation and general employment background verification.

• Proficiency with imaging systems and equipment preferred;
• Proficiency with Microsoft operating systems and applications software preferred
• Knowledge of computer hardware/ software troubleshooting techniques;
• Customer service techniques;
• Telephone etiquette; and
• Successful completion of a background investigation.

• Computerized record keeping methods and procedures;
• Archival/storage/retrieval/indexing of records;
• Supervisory theories, practices and principles;
• Legal Terminology, laws, rules and regulations governing general jurisdiction courts;
• Office and project management, organizational management theories, practices and principles;
• Clear, concise verbal and written skills;
• Experience in the use of computers and basic software programs to include troubleshooting and working closely with technology services departments;
• Customer service techniques and team building concepts;
• Project Management theories;
• Office practices and procedures, including time management principles;
• Ability to establish and maintain effective working relationships with staff at all organizational levels and the general public; and
• Consistent and effective customer service techniques.

• Ability to conduct effective research, evaluation and analysis of legislative change and technology change;
• Ability to prioritize, organize and analyze situations to make critical decisions;
• Skills in planning and developing initiatives and projects;
• Ability to supervise, coach, teach, motivate, monitor and evaluate work of staff;
• Ability to draft, write, apply and implement processing & record retention policies and procedures;
• Ability to solve problems, resolve conflicts, and build teams;
• Ability to provide technical expertise in areas of responsibility;
• Skill in establishing and maintaining effective interpersonal relations with peers, subordinates, other elected officials, department heads, and law and justice related community resources;
• Effective oral and written communication skills; and
• Giving presentations and facilitating meetings.