Case Manager 2 - Aging, Disability, and Veteran Services (ADVSD)

Do you easily adapt to change and seek a position where no two days are the same? If you have a passion and drive to serve others and are seeking a real opportunity to have a positive impact on the community, we need you on our team! 

Aging, Disability and Veteran Services (ADVSD), a part of Multnomah County Department of County Human Services (DCHS), is currently seeking dedicated and compassionate individuals to provide services as a Case Manager 2.  

As a Case Manager 2, you will manage a caseload and develop client-centered care plans in collaboration with the client and/ or client’s representatives to meet their needs, goals, preferences, and risk factors. Provide initial and ongoing eligibility assessments for services and benefits for a broad spectrum of Federal and State programs including Medicaid programs, nursing facility services, state plan personal care services. 

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  Assess client needs and risk status through in-person home visits, phone calls, and connecting them with resources

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  Develop comprehensive, client-centered long term care plans 

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  Attention to detail regarding paperwork and data entry work

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  Care Planning and Case Management:
  - Develop initial, renewal and updated care plans in collaboration with the client and/or client's representatives that meet their needs, goals, preferences and risk factors. Based on the care setting, identify provider(s) and authorize payment.
  - Complete initial functional assessments for new consumers applying for Long Term Care (LTC) benefits and waivered services. Manage ongoing caseload of LTC consumers receiving services in the following settings: in-home, Adult Foster Home, Community Based Care, Skilled Nursing Facilities and Assisted Living Facilities.
  - Determine initial and ongoing eligibility for nursing facility services, State Plan Personal Care services, as well as other federal and state programs in accordance with federal, state, and local rules, standards and guidelines.

• East Branch located at 600 NE 8th St, Gresham, OR 97030

• Mid Branch located at 11982 NE Glisan St, Portland, OR 97220

• N/NE Branch located at Walnut Park Complex, 5325 NE MLK Jr Blvd, Portland, OR 97211

• Southeast Branch located at 4610 SE Belmont St, Portland, OR 97215

• West Branch located at 209 SW 4th Ave, 1st floor Portland, OR 97204

Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups, women and individuals with disabilities, veterans and LGBTQIA+ community members. Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity. 

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

• Associate's degree in behavioral science, social science, or a closely related field or equivalent practical experience

• Three (3) years of case management work experience, working within the social or human services field.

• Must have a valid driver license by time of hire

• Must pass a criminal background check through the State of Oregon

• Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals and skill to provide courteous customer service

• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision making skills

• Ability to interpret/apply complex federal, state, and local laws, rules, regulations, policies and procedures related to program scope and operations

• Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information

• Skill to perform general and/or risk/danger assessments, determine appropriate needs, create service plans, and utilize crisis intervention techniques as needed.

• Knowledge of case management methods, principles, techniques, and resources (including information/referral, assessment, interviewing, patient/client advocacy, risk intervention, resource utilization)

• Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources

• Ability to learn and navigate multiple  complex databases in order to document all work completed with consumers

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply.

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section.  You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates through phone screen and/or interview(s)

• Background and reference checks

• East Branch located at 600 NE 8th St, Gresham, OR 97030

• Mid Branch located at 11982 NE Glisan St, Portland, OR 97220

• N/NE Branch located at Walnut Park Complex, 5325 NE MLK Jr Blvd, Portland, OR 97211

• Southeast Branch located at 4610 SE Belmont St, 2nd floor Portland, OR 97215

• West Branch located at 209 SW 4th Ave, 1st floor Portland, OR 97204

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.