Assistant Facility Manager- Soft Services

• →Oversee daily operations of soft services including cleaning, catering, security, reception, mailroom, and waste management
• →Monitor service delivery against SLAs and KPIs, ensuring compliance with contractual obligations
• →Conduct regular site inspections and quality audits to maintain service standards
• →Coordinate with service providers and contractors to resolve issues promptly

• Manage relationships with soft services vendors and subcontractors
• Monitor vendor performance, conduct regular reviews, and implement improvement plans
• Assist in procurement processes, contract negotiations, and renewals
• Ensure compliance with health, safety, and environmental regulations

• Serve as primary point of contact for soft services inquiries and issues
• Build strong relationships with clients, tenants, and building occupants
• Conduct regular client meetings to review service delivery and gather feedback
• Respond to service requests and complaints in a timely, professional manner

• Assist in preparing and managing soft services budgets
• Monitor expenditures, identify cost-saving opportunities, and control costs
• Process invoices, track expenses, and maintain accurate financial records
• Prepare regular financial reports and variance analyses

• Ensure all soft services operations comply with health and safety legislation
• Conduct risk assessments and implement control measures
• Maintain compliance with environmental and sustainability standards
• Ensure all contractors hold appropriate certifications and insurance

• Maintain accurate records of service delivery, incidents, and performance metrics
• Prepare regular reports on service levels, KPIs, and operational performance
• Document processes, procedures, and best practices
• Utilize CAFM/CMMS systems for work order management and reporting

• IWFM (Institute of Workplace and Facilities Management) certification
• IOSH Managing Safely or equivalent health and safety qualification
• Experience with integrated facilities management
• Knowledge of CAFM systems (e.g., Planon, Archibus, FM:Systems)

• Bachelor's degree in Facilities Management, Business Administration, or related field preferred
• 3-5 years of experience in facilities management with focus on soft services
• Experience managing multiple service contracts and vendors
• Background in commercial real estate or corporate facilities environment

• Strong knowledge of soft services operations and industry best practices
• Proficiency with CAFM/CMMS systems and MS Office Suite
• Understanding of health and safety regulations and compliance requirements
• Familiarity with sustainability and environmental management practices

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Customer service orientation with professional demeanor
• Ability to work independently and as part of a team
• Financial acumen and budget management capabilities

• Office-based with regular site visits across portfolio
• Standard business hours with occasional evening/weekend coverage required
• Some physical activity including site inspections and walkthroughs

This role offers the opportunity to develop expertise in soft services management while contributing to the operational excellence of commercial properties within JLL's portfolio.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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