Passenger Cars Service Kaizen Section Head

• Own the end-to-end execution of Kaizen action plans within the assigned section/branches.
• Ensure consistent application of Kaizen standards, tools, and processes across all branches.
• Directly overseeing the performance, workload, and development of team members within the assigned section.
• Coaching and mentoring team members on Kaizen tools, methodologies, and problem-solving techniques to build internal capability.
• Fostering a culture of ownership and continuous improvement within the team, encouraging proactive participation in Kaizen initiatives.
• Conduct on-ground assessments to identify process gaps, inefficiencies, and improvement opportunities.
• Lead root-cause analysis for recurring issues (e.g., delays, complaints, quality gaps) and drive corrective/preventive actions.
• Apply PDCA methodology to structure, implement, and monitor improvement initiatives.
• Set and track section-level reasonable KPIs and report performance and progress to the Senior Kaizen Manager. 
• Escalate risks or blockers affecting the success of improvement initiatives in a timely manner.
• Setting clear expectations, monitoring individual contributions, and providing regular feedback to team members.
• Coordinate with branch managers, staff, and support functions to ensure consistency and sustainability of improvements.
• Influencing branch managers and cross-functional teams without direct authority to drive alignment and adoption of improvements.
• Promote a Kaizen mindset and continuous improvement culture among section-level staff.
• Support onboarding and training of section teams on Kaizen tools and standards.
• Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.
• Organize the recruitment and training of staff, as well as monitoring staff performance and progress.
• Maintain standards of health and safety, hygiene and security in the work environment.