Private Patient Co-ordinator

At Spire Edinburgh we are looking for a proactive and customer-focused Private Patient Coordinator to join our team. This is a fantastic opportunity for someone who enjoys building relationships, supporting patients through important healthcare decisions, and working in a fast-paced environment where no two days are the same.

• →Handling own enquiry workload effectively 
• →Use of digital systems such as CRM/Workflow/Pricing in line with guidance 
• →Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution 
• →Working to agreed KPIs with positive and proactive customer-focused attitude 
• →Provide support and guidance to consultants and their patients 
• →Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems 
• →Convert warm leads into appointments/sales in order to meet key performance targets 
• →Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues 
• →Take payments for planned diagnostics and treatments 
• →Act as a change champion for new ways of working including digital tools 
• →Demonstrate excellent communication, interpersonal and relationship building skills 
• →Utilising a variety of systems that support the prioritisation and managing of your workload 

• Strongly customer centric

• Face to face customer experience

• Comfortable handling sensitive conversations 

• Confident approach to handing a variety of systems 
• Enjoys working in a collaborative, fast paced team environment 
• Be able to work effectively a national sales framework whilst focussing the needs of the local population 
• Strong communication skills, demonstrating an ability to positively lead teams across multiple locations

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

For us, it's more than just treating patients; it's about looking after people.