Senior IT Operations Engineer

The Senior IT Operations Engineer will play a key role in building secure, scalable, and automated internal technology systems across a global organization. This hands-on individual contributor position combines IT operations, cloud engineering, identity and access management, systems integration, and AI enablement. You will design and maintain automations that connect business applications, streamline workflows, and reduce manual effort across teams. Working closely with Security, Engineering, People, Support, and go-to-market functions, you will turn operational challenges into reliable technical solutions. You will also help govern emerging AI tools and integrations, ensuring that innovation is balanced with security, privacy, and appropriate access controls. This is an opportunity to take ownership of meaningful projects, influence technical direction, and improve the employee experience within a collaborative, DevOps-oriented environment.

• At least 7 years of experience in IT operations, DevOps, cloud engineering, identity and access management, or a related technical field, including at least 2 years focused on IT process automation. Equivalent experience may be considered.

• Hands-on experience administering Okta, including Okta Workflows, and working with Auth0 custom logic such as Actions or rules.

• Working knowledge of AWS services, including Lambda, API Gateway, CloudFront, and IAM, along with GCP environments, projects, IAM, and BigQuery.

• Experience building and maintaining integrations using Workato or a comparable integration platform as a service (iPaaS).

• Proficiency in at least one automation or scripting language, such as Python, Go, or Node.js, with practical experience using REST APIs and webhooks.

• Experience with infrastructure as code, using Terraform, Pulumi, or similar technologies, and with CI/CD pipelines, preferably GitLab.

• Practical experience with Claude or comparable large language model tools, connectors, and MCP servers, including an understanding of the associated security and access-control considerations.

• Experience managing Cloudflare services, including DNS, certificates, or Workers, and strong Google Workspace administration skills.

• Solid understanding of single sign-on technologies, including SAML and OIDC, as well as MFA, SCIM, role-based access control, DNS, and email authentication.

• Familiarity with mobile device management platforms such as Kandji or Microsoft Intune, along with experience troubleshooting Windows and macOS endpoints.

• Strong analytical and problem-solving skills, attention to detail, and the ability to investigate complex technical issues across interconnected systems.

• Excellent written and verbal English communication skills, with a commitment to clear documentation and effective technical handoffs.

• Sound judgment and discretion when handling confidential information, identity data, security-sensitive systems, and internal business information.

• Ability to work independently with limited oversight, establish technical direction, prioritize competing demands, and lead projects through successful implementation.

• A security-first mindset, with the ability to assess access permissions, anticipate risks, and design automation around business needs and employee experience.

• A generalist mindset and willingness to learn new tools and technologies across identity, cloud infrastructure, security, automation, and enterprise SaaS.

• Preferred experience with Salesforce Apex or Flow, custom MCP servers, AI agent frameworks, SQL, and data platforms such as BigQuery, Snowflake, or Databricks.

• Additional experience with Azure or other public cloud platforms, SaaS security and access governance tools, HRIS-driven provisioning, SOC 2 or ISO 27001, and vulnerability management is beneficial.

• Relevant certifications in AWS, GCP, Okta, or related technical disciplines are an advantage.

• Authorization to work in the United States without employer-sponsored visa support is required, and candidates should ideally be located in the Eastern United States.