Legal Intake Specialist -66587744568

Role: Legal Intake Specialist (Criminal Defense | Immigration | Family Law)
Priority location: Remote: SA/LatAm/PH
Working hours:  Rotational shifts EST (NY)
Salary range: Market Related
Type of contract: Independent Contractor
Type of job: Remote 

Headquartered in New York City, this is a fast-paced, client-focused legal practice dedicated to high-stakes consumer law, including Criminal Defense, Immigration, and Family Law.

We’re looking for an Intake Specialist who is calm under pressure, quick on the phone, and good at turning a stressful first call into a scheduled consultation or a signed client.

  ​​​​   Key responsibilities

• Answer inbound calls and call back new leads within minutes, especially urgent and website inquiries.
• Qualify each lead, quote consultation fees, and schedule consultations with our attorneys.
• Handle our urgent line (recent arrests, warrants, detentions): quote retainers and take payment on the call if needed.
• Keep lead records accurate in our CRM, and refer out or reroute matters we can’t take.
• Route calls from existing clients, courts, and other departments to the right person.
• Cover any intake channel (phone, web, text) as assigned.

     Qualifications:

• Experience in intake, a call center, sales, or customer service. Phone-based closing is a plus.
• Strong phone skills: professional, a good listener, and able to keep a conversation on track.
• Sound judgment and comfort applying fee and eligibility rules on your own.
• Ability to work in several systems at once while on a call and take accurate notes.
• Discretion with confidential information.
• Availability for rotating shifts, including early mornings, evenings, weekends, and holidays.
• Bilingual in English and Spanish (or another client language) is strongly preferred.
• Nice to have: Experience with Lawmatics, Clio, Dialpad, Slack.