ELLEN TROUT ZOO - Admissions Clerk I

Admissions Clerk I

REPORTS TO: Zoo Clerk

HOURLY RATE: $13.07

FLSA Status: Non- Exempt

DESCRIPTION

Responsible for providing exceptional customer service while processing admissions and sales transactions for visitors.

QUALIFICATIONS

• High school diploma or equivalent is required.
• Prior experience in customer service or cash handling roles is preferred but not required. Training will be provided.
• Must be able to obtain food handler's certificate as required by Health Department.
• Must be available to work flexible hours, including weekends, holidays, and occasional evenings, to accommodate zoo operating hours and special events.
• Must possess a valid Driver's License at time of placement.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong interpersonal skills and a friendly demeanor, with the ability to interact courteously with visitors of all ages.
• Basic math skills and the ability to handle cash transactions accurately.
• Excellent communication skills and the ability to work effectively in a team environment.
• Ability to work outdoors in various weather conditions and terrain, including bending, stooping, and lifting objects up to 75 pounds.

MAJOR DUTIES

• Greet visitors warmly as they arrive at the zoo entrance and provide information about admission prices, memberships, and special events.
• Assist guests with inquiries, directions, and any other information they may require during their visit.
• Collect admission fees from visitors, process payments accurately using cash registers or point-of-sale systems, and issue tickets or receipts.
• Verify and validate memberships, group discounts, and promotional offers according to zoo policies and procedures.
• Sell zoo merchandise, including souvenirs, gifts, and concessions, and process sales transactions with efficiency and accuracy.
• Handle cash, credit card, and other payment methods securely, following established protocols.
• Maintain a balanced cash drawer throughout the shift, reconcile cash transactions at the end of each day, and prepare deposits for submission to the finance department.
• Manage lines and queues effectively to ensure a smooth flow of visitors at the entrance and other points of sale.
• Assist with crowd control during peak hours and special events to maintain order and safety.
• Other duties as assigned