Claims advisor

As a Claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle low-complexity property insurance claims and all types of auto insurance claims. You investigate and approve claims in accordance with the organization’s standards and policies. You draw on your sound decision-making skills to solve problems, develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others. You assist members, clients and practitioners. Interpersonal savvy is therefore essential. More specifically, you will be required to:

• Conduct investigations to assess damage, estimate costs and market value, review reports and other documents, and determine settlement amounts
• Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms to ensure client satisfaction
• Work with all parties involved in claims
• Negotiate agreements with providers.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Advantages apply based on eligibility criteria.

#LI-Remote

What you bring to the table

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Communicates effectively, Customer Focus, Decision quality, Interpersonal Savvy, Nimble learning, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Member/client sales and service (FG)

2026-10-29