Technical lead - Customer Success

Neuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar group of angel investors and advisors. Our AI-powered Resolution Intelligence platform helps enterprises make accurate service decisions at scale by leveraging structured data, unstructured data, LLMs, and Agentic AI to diagnose and resolve complex issues in seconds.

We serve some of the world's leading organizations across high-tech, manufacturing, telecommunications, medical devices, industrial equipment, and field service operations.

We are looking for a highly technical Customer Success Manager who combines strong customer-facing skills with hands-on expertise in AI technologies, enterprise SaaS platforms, integrations, and service operations.

This is not a traditional Customer Success role. The ideal candidate will act as a trusted advisor to customers while driving the implementation, adoption, and optimization of Neuron7's AI-powered solutions.

You will work directly with customer service leaders, field service organizations, IT teams, architects, and engineering stakeholders to deploy and operationalize AI solutions that improve service outcomes and business performance.

Customer onboarding and implementation of Neuron7 AI solutions
Integration of CRM and service management platforms with Neuron7 products
Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams
AI solution deployment, configuration, testing, and adoption
Customer workshops and technical solution reviews
Definition and measurement of ROI, business outcomes, and adoption KPIs
AI-powered service transformation initiatives for customer service and field service teams
Executive stakeholder management and customer success planning
Contract renewals, expansion opportunities, and cross-functional collaboration with sales teams
Product feedback and enhancement recommendations based on customer requirements
Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities

At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you’re excited about using data to drive service intelligence and want to be part of a forward-thinking team, we’d love to hear from you!