Remote Care Technical Support Supervisor

This role will lead and develop a team of Remote Care Technical Support Specialists, ensuring the delivery of high-quality clinical and technical support for Abbott’s Remote Patient Monitoring and Cardiac Rhythm Management technologies. As a key people leader, you will drive operational excellence, team performance, stakeholder satisfaction, and continuous improvement while supporting healthcare professionals, patients, and internal partners across the region.

• Lead, coach, mentor, and develop a team of Remote Care Technical Support Specialists.
• Drive team performance through KPI management, quality monitoring, and continuous improvement initiatives.
• Manage talent development, performance reviews, succession planning, and employee engagement activities.
• Oversee technical support operations, ensuring timely and accurate responses to customer and stakeholder inquiries.
• Coordinate clinical and technical projects, including product testing, technical communications, and user evaluations.
• Support the development and delivery of technical training programs for new and existing team members.
• Collaborate with Regulatory Affairs, Quality, Engineering, Marketing, Sales, and global stakeholders on product-related issues.
• Review and approve technical documentation, manuals, technical notes, and communications for accuracy and compliance.
• Participate in the development of new systems, reporting tools, and process improvements that enhance service delivery.
• Represent the EMEA region in cross-functional and international initiatives involving clinical and technical support.
• Act as an escalation point for complex clinical and technical inquiries.
• Serve as a backup technical support specialist when required, providing direct support to customers and field teams.
• Ensure compliance with FDA regulations, Quality Management Systems (QMS), Environmental Management Systems (EMS), and company policies.

• Bachelor’s degree in engineering, Biomedical Engineering, Life Sciences, Healthcare, Nursing, or a related discipline.
• Significant experience in technical support, clinical support, medical devices, remote patient monitoring, or cardiac rhythm management environments.
• Previous leadership or people management experience, with demonstrated success coaching and developing teams.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working with KPIs, quality systems, and continuous improvement methodologies.
• Excellent verbal and written communication skills with the ability to engage effectively with healthcare professionals and cross-functional stakeholders.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Willingness to travel occasionally to Abbott offices and stakeholder locations.

• Experience supporting Cardiac Rhythm Management (CRM) devices and Remote Monitoring technologies.
• Knowledge of medical device regulations, quality standards, and regulatory requirements.
• Experience working within a global, matrixed organization.
• Fluent English communication skills; additional European languages are advantageous.

Join Abbott and help shape the future of remote cardiac care while leading a talented team dedicated to supporting healthcare professionals and improving patient outcomes worldwide.

In specific locations, the pay range may vary from the range posted.