Front Office Manager (FOM27)

The Rooster is a mindful retreat nestled between the raw natural beauty of Antiparos Island. Our mission is to offer guests soulful hospitality, holistic well-being, and elevated experiences rooted in simplicity and authenticity. The Rooster to its core and all extensions is more than a destination — it's a way of life.

The Front Office Manager ensures the highest level of guest satisfaction, of operational efficiency, of the hotel essence and profitability. This role manages Front Office services and Guest Services while maintaining quality standards and ensuring that all staff training is delivered consistently and professionally throughout the season and before the season begins.

The role will be reporting to the Operations Manager. This role will be expected to work during winter period at our offices in Athens.

1. Operational Management

• Oversee daily operations of the Front Desk, Concierge, Guest Experience and Guest Services
• Monitor room availability, occupancy rates, and revenue performance
• Ensure smooth check-in, check-out, and reservation processes
• Report to the Operations Manager regarding any operational issues and provide updates on the overall state and performance of operational staff.

2. Guest Experience

• Maintain high standards of guest satisfaction and resolve escalated guest issues. Conduct daily meetings for every day smoothest operation.
• Ensure the essence and aesthetic standards of the hotel are upheld — including candles, scents, fresh flowers, cushions, hygiene, ambiance, and atmosphere.
• Oversee and coordinate all damage control with the Operations Manager
• Coordinate baskets, amenities, and personalized cards with relevant HODs and external partners to minimize risks and prevent negative reviews
• Monitor guest feedback channels (reviews, surveys, direct feedback) and report findings and action plans to the Operations Manager

3. Staff Management & Training

• Responsible that all trainings are carried out daily, weekly, and monthly.
• Recruit, train, and evaluate staff performance.
• Develop staff schedules and assign duties.
• Conduct daily team meetings and maintain effective communication

4. Standards & Compliance

• Maintain hotel standards
• Ensure compliance with SOPs

5. Coordination & Communication

• Work closely with Sales & Reservations, Housekeeping, Maintenance, F&B, all HODs, Public Relations Manager and when applicable, the hotel’s visionary owner
• Coordinate with the Security team to ensure safe and smooth guest movement.
• Participate in management meetings and contribute to property-wide decisions.
• Liaise with Finance/Accounting Department to ensure all numbers and financial needs are met efficiently.

• Diploma or degree in Hotel Management or a related field.
• 3–5 years of experience in Front Office leadership roles
• Strong leadership, communication, and customer service skills
• Strong Knowledge of PMS systems (Opera, Fidelio, etc.).
• Ability to work under pressure and handle guest complaints effectively

• Leadership & team management
• Customer service excellence
• Attention to detail
• Problem-solving
• Budgeting & financial awareness
• Organizational skills
• Multi-tasking and time management