Technical Customer Success Manager

We're the AI-native customer experience platform built in Norway, trusted across Europe, and growing fast. For 25 years we've helped contact centres deliver faster, more human service — without the clutter or complexity. Today we're #1 in the Nordics, scaling rapidly in the UK and the Netherlands, with one ambition: become Europe's clear CX market leader.

• Built on Trust - our Nordic foundation. Customers, partners, and each other.

• Stronger Together - one team, one purpose, shared wins.

• Stay Hungry - we raise our game every day.

Why we’re proud🏆

• Frost Radar Innovation & Growth Leader in EMEA Customer Experience Platforms (2025)

• CX Awards 'Best Mid-Market Contact Center Platform' (2024)

• Flexa Top 25 for work-life balance, diversity and inclusion, pet-friendly companies and professional services (2026)

• Consistently high Glassdoor rating

• Mercer-benchmarked pay for equity and market fairness

• Puzzel doesn't just build AI for our customers — we’ve embraced it internally, adopting it across the business to work smarter and faster

Read more about us here.

What you'll do 🏡💻

We're looking for a Technical Customer Success Manager to join our Customer Success team. You'll combine the instincts of a great CSM with deep technical grounding: working out what is really going on inside a complex customer environment, then doing something about it.

You'll be the person who can sit with a customer's IT team, operations leader and CX Director and be credible with all three, while helping lift the product and technical capability of the wider Customer Success team. You'll work with leading Nordic and European organisations, supported by a structured onboarding to get you up to speed on the Puzzel suite.

We want everyone at Puzzel to feel able to be their true, authentic self at work – regardless of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age or economic background.

We're proud of our diverse, global workforce, but there's more to do. Our current gender split is 25% female to 75% male – in line with the SaaS average, but not where we want to be. Here's how we're improving it:

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  Our C-suite has moved from 100% male in 2023 to a 5:3 male-to-female split today.

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  Female hires grew from 23.6% in 2021 to 41% in 2024, dipping to 34% in 2025 — a trend we watch closely, but never treating as a tick-box exercise.

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  We partner with Flexa, to compound our aspiration to attract a diverse talent pool.

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  We work with state employment initiatives in Norway and Sweden on internship and apprenticeship routes, to help early-years talent into the workforce.

Even if you're only a 75% match for this role, we still want to hear from you — this list is indicative, and skills can always be learnt.

We're unable to offer sponsorship for this role, so you'll need existing eligibility to work in the country you're applying to.

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