Ops / Customer Relationship Associate - 66642078274

The organization is a civic innovation laboratory dedicated to strengthening freedom and democracy across Latin America through education, civic technology, and strategic philanthropy. Its flagship leadership education initiative, developed alongside top-tier international universities, scales regionally to impact thousands of students through a vast institutional network. The organization operates with an entrepreneurial, mission-driven team whose core values focus on Impact, Unity, and Excellence.

The Operations Associate takes ownership of day-to-day operational workflows, ensuring high data accuracy, system documentation, and consistent follow-ups so that leadership can focus on growth, research, and high-level partnerships. The first six months focus on establishing flawless records, managing multi-platform databases, and standardizing SOPs. Over time, this role is structured to evolve into leading operations for key regional activations and flagship programs.

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• Languages: Fully bilingual in written and spoken Spanish and English.

• Experience: 2+ years of professional experience in operations, project management, database management, or advanced data handling.

• Technical Tools: High proficiency in spreadsheets (Excel/Google Sheets), cloud collaboration tools, CRM platforms, and project management tools (e.g., Monday.com). Active hands-on experience using AI tools to optimize daily workflows.

• Core Competencies: Exceptional attention to detail, strong self-management, proactive problem-solving skills, and high discretion with sensitive information. Ability to thrive in fast-paced, evolving environments.

• Alignment & Availability: Genuine commitment to freedom and democracy values. Willingness and flexibility to travel regionally for events and activations as needed.