Support Engineer Manager

Brazil·Belo Horizontemid

Customer SupportSupport Engineer

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Quick Summary

Overview

Who we are Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries,

Technical Tools

Customer SupportSupport Engineer

Responsibilities

~1 min read

→Engineering background (robotics, software, or embedded systems), now focused on management.
→Experience leading engineering teams and a fluency in English to enable cross functional team collaboration.
→Strong people management skills.
→Advanced Linux and Bash, plus hands-on debugging of embedded systems over SSH and the command line.
→ROS, and Python or C/C++.
→Plus: experience in support or managing support teams.
→Plus: experience with 24/7 or shift-based operations.

What We Offer

~1 min read

✓Work on real, production-deployed autonomy.

✓Build technology that directly improves safety, efficiency, and productivity.

✓Tackle complex challenges in demanding, real-world environments.

✓Be part of a fast-moving team with high ownership and impact.

✓See your work deployed and making a difference in the field.

✓Collaborate closely with experienced engineers and industry operators.

This role is based in our Belo Horizonte office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

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