3h ago
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USD 63,000–68,000 per year

Customer Success Manager

RemoteFull-Timemid
Customer Success ManagerCustomer
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Quick Summary

Overview

About Treering At Treering, we help people capture and preserve life’s most meaningful moments, from school milestones to unforgettable travel experiences.

Technical Tools
Customer Success ManagerCustomer

At Treering, we help people capture and preserve life’s most meaningful moments, from school milestones to unforgettable travel experiences. Our innovative memory-as-a-service platform combines intuitive, AI-enabled tools with a seamless user experience to make creating personalized keepsakes easy and joyful. We’re a fast-growing, purpose-driven company expanding beyond yearbooks into travel and experiential memories, and we’re equally intentional about creating a workplace where people feel supported, empowered, and connected to the impact of their work.

 

Job Description:

As a Customer Success Manager at Treering, you will manage day-to-day customer interactions and help customers achieve their goals with our products and services. You will work directly with customers to build strong relationships, resolve issues, and provide support, while collaborating with internal teams to ensure smooth solution delivery. 

 
  • Build and maintain strong relationships with customers, acting as their main point of contact during the contract period.
  • Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges.
  • Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services.
  • Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions.
  • Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services.
  • Communicate effectively with customers about product updates, new features, and best practices.
  • Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period.
  • Document and report on customer feedback, challenges, and successes to the leadership team.
  • Proficiency with CRM software and customer support tools.
  • 2-3 years of experience in Customer Success, Account Management, or a related field.
  • Strong communication and relationship-building skills.
  • Ability to manage multiple customer accounts and prioritize tasks efficiently.
  • Problem-solving mindset with a proactive approach to addressing customer needs.
  • Experience working with software, SaaS, or tech-related companies is a plus.
  • Excellent teamwork and collaboration skills with the ability to work cross-functionally.
  • Flexibility and adaptability to work in a fast-paced, evolving environment.
  • Proficiency with CRM software and customer support tools.
  • Gain valuable experience working with a dynamic team in a fast-growing company.
  • Flexible remote work environment.
  • Opportunity to make a significant impact on customer satisfaction and retention.
    • If you’re passionate about creating meaningful customer relationships and thrive in a collaborative, mission-driven environment, we’d love to hear from you. Join us in shaping memorable experiences for our customers and contributing to Treering’s continued growth. Apply today and help us deliver exceptional service to the communities we support.

    Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location

    About this job

    Pay per year
    $63,000–$68,000 a year
    45% below the $120,000 median for Customer Success Manager jobs on Jobera (475 salaries).
    Posted
    Today
    Employer
    has 2 open jobs on Jobera.

    Listing Details

    Posted
    October 23, 2026
    First seen
    October 23, 2026
    Last seen
    October 23, 2026

    Posting Health

    Days active
    0
    Repost count
    1
    Trust Level
    73%
    Scored at
    October 23, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position

    Treering is a revolutionary company specializing in personalized yearbook creation, making the process simple and flexible for schools across the United States.

    Employees
    51-200
    Domain
    Jobs
    View 2 jobs
    View company profile

    1 other job at

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    Explore open roles at .

    Senior Product Manager
    USD 145,000–165,000 per year
    Full-Time

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    Customer Success ManagerUSD 63,000–68,000 per year
    Apply Now