Clerical & Dispatch Support Position

Clerical Responsibilities

• →Manage a high volume of incoming calls, directing inquiries to the appropriate departments and resolving issues when possible
• →Accurately enter driver and customer information into multiple company systems and platforms
• →Remain attentive at the service window to assist drivers, customers, and staff
• →Generate and proofread order entries for accuracy; identify and correct discrepancies
• →Perform general clerical duties including photocopying, filing, typing, faxing, and scanning
• →Communicate and distribute supplier and cost information to the appropriate departments
• →Provide backup assistance to coworkers as needed

Dispatch Support Responsibilities

• →Provide prompt, professional support to drivers and customers via phone, email, and in-person communication
• →Assist in scheduling daily fuel, lubricant, and DEF deliveries
• →Communicate load details, delivery instructions, and updates to drivers as needed
• →Monitor delivery statuses through GPS and dispatch systems to help ensure on-time service
• →Maintain accurate documentation for dispatch activities, delivery confirmations, and order records
• →Support driver coordination during peak times, route adjustments, customer changes, or unexpected issues
• →Work closely with operations, accounting, and sales teams to ensure smooth daily workflows
• →Assist in maintaining compliance with DOT, OSHA, and internal safety policies
• →Provide excellent customer service when handling inquiries related to orders and deliveries

Qualifications & Skills

• Experience in customer service, scheduling, dispatching, or administrative roles.
• Proficiency in Microsoft Office (Excel, Outlook, Word, etc.).
• High level of computer literacy; ability to work within multiple systems at once.
• Strong communication and organizational skills.
• Ability to create and maintain organized filing systems.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Strict attention to detail and accuracy.
• Knowledge of Chicago-area geography or transportation operations is a plus.