Resident Services Coordinator

Learn more about Thrive Communities here: www.thrivecommunities.com

Leasing & Prospect Experience

• →Serve as a primary point of contact for prospect inquiries and questions.
• →Maintain strong knowledge of assigned communities, including availability, amenities, pricing, and leasing options.
• →Support lead-to-lease activity, including prospect follow-up, tours, applications, and other leasing-related needs.
• →Contribute to established leasing goals, closing ratios, and other key performance indicators.

Resident Experience

• →Serve as a primary point of contact for resident inquiries, questions, and community-related needs.
• →Build positive relationships and deliver a high level of care and customer service.
• →Execute resident events and initiatives and provide recommendations to enhance resident satisfaction and engagement.
• →Adhere to established budgets for resident events and functions.

Community Operations

• →Travel to assigned communities to conduct tours, meet with residents, and support operational needs.
• →When onsite, inspect the property to ensure Peerless Presentation, report service needs, and inspect move-outs and vacancies as requested.
• →Maintain positive relationships with residents, prospects, vendors, guests, and cross-functional teams.
• →Perform additional duties as assigned based on business needs.

• Experience in multifamily leasing, property management, sales, or customer service preferred.
• Demonstrated customer service and sales experience.
• Strong communication and relationship-building skills.
• Strong attention to detail and organization.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to learn and maintain knowledge of multiple communities.
• Ability to de-escalate conflict in a manner consistent with Thrive’s Values.
• Ability to work independently and collaboratively.
• Ability and willingness to travel to assigned communities as needed
• Experience with Yardi, CRM, OnSite, or similar property management software is a plus.
• CALP designation is a plus.

• 100% in-person position. Must be available to be physically present at sites being supported.
• Stand, walk, crawl, bend, stoop, or sit alternatively depending on the specific needs of the day.
• Estimated 66% - 100% of time is spent on feet.
• Prolonged periods of sitting at a desk and working on a computer and/or speaking on a phone and radio.
• Ability to physically walk the property and units, which may include climbing stairs and navigating uneven surfaces or construction zones.
• Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.
• Ability to lift/move/push/pull up to 150 lbs. on occasion with a frequent need to lift/push/pull 25 lbs. - 75lbs.
• Works both indoors (majority of the time) and outdoors in all weather conditions.
• Must be able to commute to locations where there is need.

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact hr@thrivecommunities.com.

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.